ppbNight owl? Earn extra on overnight shifts /b /p pWe're looking for an experienced bCustomer Service Representative (Night Shift) /b to join our growing Customer Service team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases during overnight operations. You will act as a critical point of contact for escalations, ensuring swift and professional responses when travellers need support the most. /p pIf you enjoy solving complex problems, staying calm under pressure, and prefer working overnight as part of a global operation, you'll likely find this role rewarding. /p h3What you’ll do /h3 ulliHandle emergency and urgent customer inquiries via phone, email, and chat /liliResolve escalated issues and provide timely, effective solutions /liliCoordinate with internal teams, hotels/ airlines and partners to address travel disruptions /liliMaintain accurate records and documentation of incidents and resolutions /liliMonitor and track emergency cases to ensure resolution within SLA /liliContribute to process improvements for the Emergency Team /li /ul h3Shift Pattern /h3 pThis role is designed primarily for bovernight coverage /b as part of our general 24/7 Customer Service operation. /p ulliYou’ll mainly work bnight shifts /b, including weekends and public holidays.



/liliThis is the ideal role for someone who bprefers working overnight /b rather than rotating between day and night schedules. /lilibNight shift hours receive a 25% salary premium. /b /li /ul h3This role could be a great fit if you… /h3 ulliHave at least b3 years of customer service experience /b, ideally within travel, hospitality, airlines, aviation, or a similar fast-paced environment. /liliAre fluent in bEnglish /b, with an additional European language such as bFrench, German, Dutch, Italian /b, or another European language being a strong advantage. /liliHave experience handling escalations and urgent customer situations with confidence and professionalism. /liliStay calm under pressure and can make sound decisions in time-sensitive situations. /liliCommunicate clearly and professionally across phone, email, and chat. /liliAre highly organised, detail-oriented, and comfortable managing multiple priorities simultaneously. /liliHave experience using customer service platforms such as Zendesk, or similar CRM tools. /li /ul pIf you enjoy solving problems that matter, taking ownership, and helping customers through challenging moments, you’ll likely thrive at Nuitée. /p pYou’ll join a collaborative, fast-moving team where your decisions have a direct impact on the customer experience. Every day is different, and you’ll play a key role in helping travelers navigate unexpected situations with confidence. /p /p #J-18808-Ljbffr

📌 Customer Service Representative (Night Shift) - English + European Languages - Barcelona
🏢 Nuitee
📍 Barcelona