ppAt Julius Baer, we are seeking a skilled Application Support Specialist to ensure the reliable operation of our core banking systems through effective incident management and application support. The role involves maintaining system stability, coordinating across teams, managing changes, and driving automation within a dynamic, 24/7 on‑call environment. /ph3Responsibilities /h3ulliProvide end‑user and platform support for ServiceNow, including incident/request handling, troubleshooting access and workflow issues, and ensuring timely resolution in line with SLAs. /liliMaintain system stability by monitoring tickets, coordinating with technical teams, and supporting users with guidance on ServiceNow processes and best practices. /liliEnsure the operation of core banking applications in respect to application management (2nd level support). /liliProcess incident tickets generated by monitoring systems and the local service desk within SLAs. /liliPerform coordination and communication tasks between incident managers, application service owners, 3rd‑level support, and other IT/Business stakeholders. /liliTakes over periodical on‑call duty (weekly 7x24). /liliAdminister change requests for application‑related process fulfillment.



/liliParticipate in periodic releases on weekends. /liliEngage in projects related to operational aspects for existing or newly integrated applications. /liliConduct routine data cleansing of the systems. /liliOptimize processes and automate repetitive tasks, including handover to L1 (Control Center). /liliKeep application operation documentation (knowledge database) up to date. /li /ulh3Qualifications /h3ulliServiceNow specialist/administrator support skills. /liliCompleted IT training (Degree in Computer Science or other IT related certification). /liliAt least 2 years of professional experience in application support. /liliGood Unix know‑how (shell scripting is an advantage). /liliKnowledge of Windows OS at server level. /liliKnowledge of database, AWA, Splunk, Dynatrace. /liliITIL Foundation certification. /liliIdeally, experience in banking with a knowledge of financial products. /liliProcess‑oriented and analytical approach. /liliEnthusiastic team player with strong communication skills. /liliHighly motivated, proactive, and eager to learn and take on new concepts. /liliGood written and spoken English; German is an advantage. /li /ul /p #J-18808-Ljbffr

📌 IT Application Support Specialist – 2nd Level Support 100% (f/m/d) (Madrid)
🏢 Bank Julius Bär Ltd.
📍 Madrid