ph3About the company /h3 pAt Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API‑first infrastructure—think “Stripe for Travel.” By enabling seamless connectivity between hotels, OTAs, fintechs, super‑apps, and businesses, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. /p pWith teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a integral infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber. /p pNow backed by leading VCs and world‑class investors—including leaders from Booking.com, Stripe, and Shopify—Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting‑edge APIs. Nuitée is at the forefront of a revolution—delivering AI‑powered, smarter, and more personalized travel experiences for a new era. /p h3Job Description /h3 pWe are looking for a mid‑ to senior Flight Operations Agent (FOA) to join our growing flight operations function. /p pAs a Flight Operations Agent at Nuitée, you will be responsible for manual ticket servicing and execution across our flight suppliers (Sabre, Travelport, ATLAS), including voluntary changes, involuntary re‑accommodation, refunds, and complex pricing scenarios. You will act as the final execution authority for post‑ticket actions and will operate in an environment where Nuitée owns the ADM risk. This requires strong airline knowledge, disciplined judgment, and the ability to balance commercial outcomes with audit defensibility. You will work closely with L1 Support, Product, Engineering, Supply, and Finance to ensure flight servicing is accurate, scalable, and aligned with Nuitée's risk policies. /p h3Job Requirements /h3 ul li5–8+ years of experience in flight operations, ticketing, or post‑booking servicing /li liHands‑on experience executing ticket changes, reissues,



and refunds via ul liSabre /li liTravelport /li liLCC platforms /li /ul /li liStrong understanding of ul lifare rules /li livoluntary vs involuntary changes /li liairline waivers /li liaudit and ADM mechanics /li /ul /li liExperience operating as agency of record (own IATA or host/shared PCC) /li liComfortable making judgment calls where rules allow but risk may not justify execution /li liAble to work in API‑driven, high‑volume B2B or B2B2C environments /li liCalm, precise, and disciplined under pressure /li liStrong written communication skills for explaining decisions to internal teams and partners /li liExperience working with ticketing, financial, and case‑management systems (e.g. Zendesk, backoffice tools) /li /ul h3Job Responsibilities /h3 h3Flight Servicing Execution /h3 ul liExecute manual servicing actions including ul livoluntary ticket changes /li lirefunds /li liname corrections /li liinvoluntary re‑accommodation /li /ul /li liPerform accurate pricing and repricing using Sabre, Travelport, and ATLAS /li liEnsure all executions comply with fare rules, airline policies, and Nuitée servicing guidelines /li /ul h3Risk Audit Ownership /h3 ul liAssess whether changes are ul liallowed by fare rules /li lidefensible in an airline audit /li liwithin Nuitée's accepted ADM risk envelope /li /ul /li liMake independent decisions to approve or reject servicing requests based on risk /li liDocument execution rationale clearly for audit and post‑mortem purposes /li liSupport ADM investigations and responses in collaboration with Ops and Finance /li /ul h3Cross‑Functional Collaboration /h3 ul liReceive escalated cases from L1 Support via Zendesk /li liProvide clear, structured outcomes back to Customer‑facing teams /li liWork with Product and Engineering to identify ul litooling gaps /li liautomation opportunities /li lisystemic failure patterns /li /ul /li liProvide feedback to Supply on airline behavior, waiver patterns,



and risk exposure /li /ul h3Operational Excellence /h3 ul liMaintain high accuracy and consistency in execution /li liFollow and help evolve Nuitée's servicing allowlists and risk policies /li liContribute to playbooks, SOPs, and internal training materials /li liAct as a reference point for less experienced FOAs as the team scales /li /ul h3Why Nuitee? /h3 ul liMassive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75bn B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée's API‑first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale. /li liWorld‑Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we're equipped to scale our ambition globally. /li liBootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup. /li liGlobal Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super‑apps, and non‑travel businesses to offer travel solutions for the first time. /li liAI‑Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper‑personalized travel interactions. /li /ul pBy joining Nuitée, you'll be part of a team that's building a category‑defining platform. You'll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you're excited to push boundaries, redefine a multi‑trillion‑dollar industry, and grow with us—Nuitée is the place for you. /p pBy submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at . For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026. /p /p #J-18808-Ljbffr

📌 Flight Operations Agent (Barcelona)
🏢 Nuitee
📍 Barcelona