Danish Speaking Customer Service Representative Apply now If you are an empathic person, a good listener with a problem‑solving mindset, and enjoy being a team player, we have the right job for you! Job Responsibilities As a Customer Support Advisor, you will be responsible for understanding and identifying customer needs. You will listen, respond, and mediate between international travelers and accommodation suppliers from all over the world, always ensuring a high level of customer service. You will handle inquiries related to services, payments, and technical requirements, providing accurate information and following established processes via email and phone. Requirements Danish: C2 level and advanced English Excellent written and spoken communication and interpersonal skills User-friendly PC skills: Office 365, CRM databases, and other internal platforms Problem-solving and solution-driven mindset Positive and motivated attitude to handle challenging customer situations Goal-oriented approach to work Flexibility and openness to changing priorities and business processes Affinity with accommodation or travel platforms Experience in customer service or contact center environments is a plus Desirable Skills Process Excellence: Improving organizational processes to increase efficiency, effectiveness, and quality Collaboration: Working effectively with others to achieve common goals Communication: Clear exchange of information and ideas across different channels Emotional Intelligence: Understanding and managing your own emotions and those of others Open-Mindedness:



Appreciating diverse perspectives and ideas Critical Thinking: Evaluating information to make informed decisions Solution Orientation: Focusing on practical and effective problem-solving Entrepreneurship: Demonstrating innovation, creativity, and a proactive mindset Benefits Contract 38.5 hours per week (Monday to Sunday) with fixed working hours and 2 days off per week Available shift: 09:00–20:00 (rotational) Salary: €22,249 gross per year Initial temporary contract with the possibility of becoming permanent based on business needs 27 working days of holidays per year Additional Benefits Feel Good program including Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more Free private health insurance available once you obtain a permanent contract Adaptable remuneration options for nursery school and transport after the probation period Multicultural and international working environment Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield) Opportunity to be part of a leading industry team with strong career growth potential 3 weeks of initial training and ongoing personal coaching Diversity, Equity & Inclusion We are proud to have a diverse workforce with different backgrounds and lifestyles. We are committed to providing equal opportunities and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other protected characteristic.

📌 Danish Speaking Customer Service Representative Applynow (Barcelona)
🏢 CBT
📍 Barcelona