ppPlaytimp es una empresa perteneciente al Grupo Playtomic que impulsa la digitalización del sector fitness wellness a través de soluciones SaaS modernas y centradas en el cliente. Operamos con dos marcas líderes, TIMP en España y Sportclubby en Italia, con las que damos servicio a más de 3.000 centros. /p pEn TIMP buscamos incorporar una persona para nuestro departamento de Comercial / Calidad, con un perfil claramente orientado a ventas y atención al cliente. /p h3Role /h3 pThe selected candidate will be responsible for providing service support to existing customers. /p pThey will also manage the onboarding of new customers by configuring fitness studios based on their operational needs, ensuring a smooth adoption of the platform and simplifying their daily activities. /p h3Main Responsibilities /h3 ul liLead new customers through the onboarding journey, from initial setup to full product adoption /li liConduct product walkthroughs, training sessions, and configuration support /li liUnderstand customer objectives and tailor onboarding plans to meet their needs /li liMonitor onboarding KPIs, ensuring customers reach key activation milestones /li liCollaborate with Sales to ensure a smooth handover after contract signature /li liIdentify potential adoption risks early and take action to resolve them /li liServe as the primary point of contact for customer inquiries, escalations,



and support requests /li liDiagnose and resolve operational issues in a timely manner /li liMaintain a high level of customer satisfaction through clear communication and problem-solving /li liMaintain updated knowledge of product features and releases to support customers effectively /li liIdentify upsell and expansion opportunities based on customer needs /li liCollect customer feedback and contribute to improvements videos, wiki, product, and documentation /li /ul h3Required Experience /h3 ul liProblem-solving mindset and customer-first approach /li liAbility to manage multiple customers and priorities simultaneously /li liExperience in SaaS, customer support, or onboarding roles is a plus /li /ul h3Candidate Requirements /h3 ul liNative Italian, fluent in English (written and spoken). Spanish knowledge is a strong plus /li liMaster’s degree /li liStrong communication skills, both written and verbal /li liAbility to work effectively in a team /li liHighly organized, able to manage tasks and goals independently /li liMotivated, proactive, and autonomous /li liAbility to learn quickly and master the full functionality of the SaaS platform /li /ul h3What We’re Really Looking For /h3 pbA resilient /b hunter, someone who does not get discouraged easily and knows how to transform cold contacts into warm opportunities through persistence, energy, and commercial drive. /p /p #J-18808-Ljbffr

📌 Customer Care Specialist - Playtimp Italian Speaker (Valencia)
🏢 Playtomic
📍 Valencia