ppContribute to the business development of sales products and after‑sales services within your area of responsibility. Manage customers’ portfolio and ensure customer satisfaction. Maintain a long‑term and structured relationship in line with the company’s overall strategy, while increasing operational performance, and business profitability. /p pOrganize and coordinate after‑sales service operations: customer follow‑up, contract and service call management, deployment of activities at existing and new sites, and operational management of after‑sales service teams. /p pEnsure compliance with commitments regarding quality, deadlines, and costs. /p h3JOB DESCRIPTION /h3 pYour mission will include the following activities: /p ul liDevelop and monitor the products Sales and After‑Sales Service activity plan for the area: activity forecasts, workload plans, operating budgets, and monitoring of costs and profitability for services and service contracts. /li liContribute to the business development of tooling sales and after‑sales services such as: preparing proposals and quotes, negotiating and monitoring contracts, and managing customer relationships. /li liConduct business reviews and contribute to defining corrective and improvement actions. /li /ul pAnd specifically for the After‑Sales perimeter:



/p ul liManage and coordinate all After‑Sales Service activities within the assigned area (region/sites): organising operations, implementing the company’s after‑sales service strategy, managing resources, and developing team skills. /li liOversee the feasibility and execution of After‑Sales Service activities: assess technical and human resources, prioritize tasks, approve service requests, and coordinate with internal teams and external partners. /li liOrganise the planning of After‑Sales Service activities (schedules, timing, subcontracting) and ensure regular communication with customers regarding the progress of services. /li liParticipate in defining and implementing after‑sales service and sales processes and procedures. /li /ul h3PROFILE /h3 pWith a higher education background in Mechanical or Manufacturing Engineering, you have continued your studies with a specialization in Business/Project Management. /p ul liYou also have at least 10 years of experience in MRO/MRE. /li liYou have excellent writing skills. /li liYou are fluent in English German. /li liYou demonstrate autonomy, rigor, and interpersonal skills. /li liYou have a strong interest in international technical environments. /li /ul /p #J-18808-Ljbffr

📌 Sales and Services Manager (F/M) (Madrid)
🏢 DEDIENNE AEROSPACE
📍 Madrid