At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder.

Compruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.

We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day.

About the role

As a Customer Onboarding Specialist , you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.

This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.

Your mission

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- Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.

- Train and support hoteliers in a practical and engaging way, helping them become autonomous users.

- Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.

- Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.





- Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.

- Share customer feedback and ideas with the team to continuously improve how we onboard new clients.

About you

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- You are a native Spanish speaker with outstanding communication skills in English and Italian .

- You have 1+ years of experience in a customer-facing role . Experience in the travel tech industry is a strong plus.

- You enjoy helping people, explaining things clearly, and making complex topics easy to understand.

- You are curious, proactive, and comfortable asking for support and feedback.

- You are empathetic, customer-oriented, and able to adapt your communication style to different people.

- You are organized, reliable, and motivated to learn and grow in a team environment.

- You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.

Our Benefits

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- Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.

- Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we’ve got you covered.

- Stock options - Be a part of our success with real ownership in Amenitiz.

- Get paid whenever you want - No need to wait until the end of the month - access your salary anytime.

- Adaptable benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options.

- Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities. xqbhyrx

- Fuel your curiosity - We'll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track

Apply now to join our team and be a part of our exciting journey at Amenitiz!

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📌 Customer Onboarding Specialist - Spanish And Italian Market (Barcelona)
🏢 Amenitiz
📍 Barcelona