ph3Overview /h3pVia is on a mission to revolutionize general transportation. By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide. Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic candidates for a strongCustomer Support Agent /strong fluent in German to join our dynamic Via TaaS team. In this role, you will experience the dynamics of the mobility industry first-hand and learn the operations, technology management, and on-demand mobility processes of our Client, enabling you to provide on-demand support to customers and contribute to Client and team goals. TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs from multiple small services across Germany. /ph3What you’ll be doing /h3ullistrongKeep things running smoothly /strong by offering first-line support through phone, email, and digital channels as needed. /lilistrongAim for /strong first contact resolution to handle customer queries quickly and effectively; escalate when necessary following company and client guidelines. /lilistrongKeep customer records updated /strong with reasons for contact, solutions provided, and other relevant information to support customers and maintain service quality. /lilistrongFoster positive interactions /strong in all communications, ensuring customers feel understood and supported. /lilistrongProvide efficient and productive support /strong to meet agreed service levels (SLA) and contact centre KPIs.



/lilistrongParticipate in training and briefings /strong (internal and external) to gain expertise and understand client and contact centre requirements. /lilistrongFollow all applicable policies and regulations /strong, including client policies, EU legal frameworks, and local government regulations. /lilistrongOffer feedback and insights /strong on areas that may lead to a poor customer experience. /lilistrongEmbody the values /strong of the client and CPM, ensuring these are reflected in your daily work. /li /ulh3Requirements /h3pstrongWhat skills experience you'll bring to us? /strong /pullistrongGerman skills /strong: Fluent in German (C2), both written and spoken. /lilistrongEnglish Communication /strong: Comfortable working with an international team; able to communicate in English as well. /lilistrongCustomer-First Mindset /strong: Passion for helping people and solving problems, over the phone or by email. /lilistrongTech-Savvy /strong: Comfortable with MS Office and quick to learn new tools. /lilistrongOrganised Motivated /strong: Able to stay organized and deliver quality service even when busy. /lilistrongEligibility /strong: Eligible to work in Spain. /li /ulh3Benefits /h3pstrongWhat do we offer? /strong /pullistrongStarting Date: /strong September/October 2025. /lilistrongSalary: /strong 23.000€ gross per year. /lilistrongWorking hours: /strong Full Time (39 hours/week)



with rotating schedule Monday - Sunday between 6 am and 3 pm, 5 days/week (rotating weekends, two weekends off per month guaranteed). /lilistrongFully Paid Training /strong: 4 days (full time, office-based). /lilistrong24 holiday days /strong per year fully. /lilistrongWork Model: /strong Hybrid working model. /lilistrongLocation: /strong Barcelona, Spain. /li /ulpstrongAdditional Benefits: /strong /pullistrongEmployee Assistance Program /strong – Free, confidential, impartial guidance and support. /liliOption to sign up for strongDiscounted Private Health Insurance /strong. /lilistrongReferral Program /strong – Refer a Friend and receive a referral bonus. /liliAccess to specialised strongLinkedIn training courses /strong. /lilistrongEmployee Benefits Club /strong – exclusive perks and rewards. /liliBest-in-class strongpeople engagement activities /strong and programs. /liliOngoing strongtraining and development /strong to cultivate a new and exciting career in a high-growth environment. /li /ulh3About us /h3pAt CPM, we believe in fostering a culture of care, curiosity, and achieving together. We are committed to creating an open workplace and ensuring equal opportunities for all, celebrating diversity in form, including gender, race, religion, disabilities, and sexual orientation. /pp#WeCare #WeAreCurious #WeAchieveTogether /ph3Seniority level /h3ulliEntry level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliCustomer Service /liliTelecommunications /li /ulpCPM International Contact Centre is an equal opportunity employer. Referrals increase your chances of interviewing at CPM International Contact Centre by 2x. /p /p #J-18808-Ljbffr

📌 Customer Support Agent (TaaS) - German Market (Morning Shift)
🏢 Cpm International Contact Centre
📍 Barcelona