ph3Overview /h3 pbDeutsche Telekom connects millions of people around the world. /b /p pWe are a leading telecommunications company and a trusted companion in a connected world, at home, at work, everywhere. /p pWe believe technology should serve people and the planet. We balance innovation with responsibility, combining business success with social and ecological impact. Our goal is simple: connect everyone to the opportunities of now while shaping a sustainable tomorrow. /p pWithin Telekom, Products Innovation Experience (PIX) brings this vision to life. Designers, product thinkers and technologists from many disciplines work side by side to create products and services that people love and trust. /p pThe heart of PIX is its people. Brave, curious and driven by purpose, they grow and innovate together. We value empowerment and balance, because meaningful innovation begins with people who feel inspired to create. /p pWe are looking for a bCX Researcher (m / f / d) /b to join our iDesign Customer Experience /i team and help to ground innovation in deep customer understanding. /p h3What We Provide /h3 pWe believe great work happens when people feel trusted, supported and inspired. Our culture combines ambition with humility, bold in what we create and grounded in how we collaborate. Our culture comes to life through: /p ul liValue-based innovation culture that unites creativity, responsibility and purpose. /li liInternational and diverse team of creative minds collaborating across domains and locations, empowered by Telekom’s world-class capabilities. /li liResponsible impact through near-term and visionary projects that shape how people and businesses experience technology worldwide.



/li liCreative environment that encourages experimentation and collective problem solving. /li liContinuous learning and growth through horizontal and vertical development. /li liCaring leaders who empower career development and a positive work environment. /li liFlexible hybrid setup based in Milan or Barcelona, with collaboration shaped by project and individual needs (up to 50% onsite, up to 20% travel). /li /ul h3What You’ll Do /h3 pYou enable customer-centric evidence in international fast-moving digital environments, balancing depth and speed to keep decisions grounded and impactful. /p ul liLead quantitative research end to end – design and run studies from early concepts to live products across our markets, translating complex business questions into robust research designs. /li liApply advanced methodologies – use segmentation, conjoint, MaxDiff, behavioral analytics and related approaches to uncover customer needs, priorities and tradeoffs. /li liCollaborate across disciplines – work closely with qualitative research, data teams and product and engineering colleagues. /li liEnsure methodological excellence – guide sampling strategies, survey design and statistical interpretation to maintain high research quality and confidence.



/li liTurn data into direction – synthesize findings into clear stories and actionable recommendations that influence strategic and product decisions. /li liGrow research maturity – mentor junior researchers and contribute to upskilling across teams. /li liEvolve research practice – drive innovation in methods, including automation, dashboarding and AI-based analysis. /li /ul h3Your Skills /h3 pAs Senior CX Researcher at Telekom, you combine a broad methodological range of research expertise with strategic product knowledge. /p ul liMixed-method research – you know qualitative and quantitative, scientific and pragmatic approaches to evaluate and improve digital products effectively. /li liFacilitation and communication – when you share insights, dull facts become inspiring stories with high adoption rates. /li liResearch leadership – support others in delivering high-quality research and foster continuous learning. /li liTool mastery – work confidently with survey platforms and analytical tools such as Quantilope, SPSS, R, Python or Tableau. /li liCollaborative mindset – partner effectively with design, product, data science and engineering teams, using your familiarity with the challenges of intercultural teams and cross-market product development. /li /ul h3Your Profile /h3 ul liMaster’s or PhD in Statistics, Behavioral Science, Market Research, Psychology or a related field. /li li6+ years of experience in quantitative and/or neuroscience research for digital products and services. /li liProven track record of influencing key business or product decisions in complex environments. /li liFluent in English; German or other European languages are a plus. /li /ul /p #J-18808-Ljbffr

📌 Senior CX Researcher Quantitative & Neuroscientific (m / f / d) (Barcelona)
🏢 Deutsche Telekom
📍 Barcelona