ppAt bODILO /b we are an bEdTech /b that transforms the way people and organizations learn in digital environments. Our platform is flexible and scalable, enabling personalized learning experiences by integrating content from multiple sources and adapting to each context and need. /p pWith an intuitive design, advanced impact measurement, and high data security standards, we empower companies, governments, and educational institutions to lead their talent development strategies and foster a continuous, innovative learning culture. We work to transform the way the world learns. Our bmission /bis to bempower continuous learning for individuals and organizations /bthrough a adaptable and secure digital platform that integrates content from multiple sources and adapts to each context. /p pAt ODILO, we believe our success starts with our customers' success. As a bCustomer Success, Mid Level, /b you'll play a key role in helping our customers achieve their goals by driving adoption, building trusted relationships and ensuring they get the most value from our solutions. You'll work closely with cross-functional teams while managing your own portfolio of accounts, becoming a strategic partner throughout the customer journey. /p pIf you enjoy building relationships, solving challenges and making a real impact on customer outcomes, we'd love to meet you. /p h3What will you do at ODILO? /h3 ul liManage a portfolio of customer accounts, ensuring a high-quality experience throughout their lifecycle. Ownership of the renewal process /li /ul ul liBuild strong relationships with key stakeholders and act as their trusted advisor. /li liDrive customer adoption and engagement,



helping customers maximize the value of the ODILO platform. /li liLead regular follow-up meetings and business reviews to align on objectives and next steps. /li liProactively identify risks, define action plans and coordinate internal teams to ensure customer success. /li liPartner with Sales, Product and Delivery teams to deliver a seamless customer experience. /li liIdentify growth opportunities, contribute to renewal success and collaborate with Account Managers to maximize customer retention and expansion. /li liShare customer feedback and insights to help improve our products and services. /li /ul h3What we're looking for: /h3 ul liHas at least b3 years of experience /b in Tech startups dealing with bB2B clients /b /li liExperience managing B2B customers, ideally in bSaaS /b or btechnology environments. /b /li liIs skilled in building and maintaining solid client relationships and generating growth strategies. Can easily understand client needs and identify opportunities. /li liHas excellent verbal and written communication skills, excellent organization, project management, and time management. /li libFluent in Spanish and English /b. /li liHability to work with bCRM /b tools and KPIS. /li liWorks well independently, feeling comfortable with tight deadlines.



/li libBased in Madrid /b /li /ul h3Why ODILO? /h3 pWorking at Odilo is about being part of a lifelong learning culture, where everyone has the possibility to take on challenges and participate in the growth of the company. /p pBut we also offer: /p ul liBe part of an international, creative and ambitious environment, where every person has a real impact and actively contributes to the company’s growth. /li libUnlimited learning /b with ODILOFY, our own learning platform with over 3 million pieces of content in all formats (books, audiobooks, videos, courses, movies and learning experiences). /li liA bhybrid work model /b (2 office days) , allowing you to organize your schedule in a way that truly works for you. /li liWork 100% remotely during July and August with shorter summer hours for a better work-life balance. /li liYour bbirthday off, /b so you can celebrate it your way. /li libFlexible compensation plans, /b tailored to your needs: meals, transportation, childcare, training and private health insurance. /li liAccess to an emotional bwellbeing app /b, with professional support to take care of your mental health. /li libCompetitive salary+ commissions /b, aligned with your experience, background and role. /li liContinuous professional growth, with real internal development opportunities and ongoing learning. /li liTeam, culture and wellness events, including sports activities, to connect, collaborate and celebrate achievements together. /li /ul pOur team is truly international, bringing together the best talent from the education, media, content, and technology sectors. Sounds like a mission made for you? Then we need to talk! /p /p #J-18808-Ljbffr

📌 Customer Success Mid LevelB) (Madrid)
🏢 Odilo
📍 Madrid