ph3Job Description /h3 pWe are Accor, a leading worldwide hospitality and lifestyle company. As part of our Global Reservation Centre in Barcelona, we are seeking a Luxury Reservation Consultant to handle inbound booking calls, provide knowledgeable recommendations, reserve rooms and suites, and maximize revenue for our luxury brand hotels worldwide. The role requires excellent sales skills, guest engagement, and an understanding of our brand portfolio. /p h3Responsibilities /h3 ul liRespond to guest requests in an unscripted environment, using creativity and heart to guide conversations. /li liHave authentic conversations while booking general travel experiences to luxury destinations. /li liShare your knowledge and passion for hospitality, providing thoughtful recommendation for rooms and packages. /li /ul h3Benefits /h3 ul liComprehensive training program: a structured month‑long plan to learn our culture, values, business and quality standards. /li liHealth insurance: private coverage and wellness activities. /li liPaid holiday: 24 working days per year. /li liDaily meal allowance. /li liExclusive discounts at our iconic properties worldwide. /li liIncentive plan: rewards based on achieving goals. /li liAccess to ongoing training and professional development opportunities.



/li liCollaborative and inclusive work environment. /li liWork‑life balance and support for personal growth. /li /ul h3Qualifications /h3 ul liBackground in sales, customer service, hospitality or tourism; luxury travel experience is a plus. /li liNative or proficiency in French and fluent in English (C1‑C2). /li liTech savvy; comfortable with computers and new software. /li liGenuine passion for travel and hospitality. /li liActive listening skills; ability to understand and respond to guests’ needs. /li liSolid understanding of customer service principles and best practices. /li liStrong sense of responsibility and accountability. /li liEager to learn and develop professionally. /li liTeam player; collaborative and respectful in a diverse multicultural environment. /li liAvailability to start July 2026. /li /ul h3Location and Availability Requirements /h3 pFull‑time position based in Barcelona. Must be legally entitled to work full time in Spain. The role offers a rotating weekly schedule with fixed days off. /p h3Our Commitment to Diversity Inclusion /h3 pAccor welcomes talent from all backgrounds and encourages diversity, inclusion and equal opportunity. /p /p #J-18808-Ljbffr

📌 Luxury Reservation Consultant (French Speaker) (Barcelona)
🏢 Accor
📍 Barcelona