ppAt Allianz Partners, we are committed to creating outstanding customer experiences that drive loyalty, satisfaction, and business growth. We are looking for a Customer Experience Insights Lead to play a pivotal role in shaping our global customer experience strategy through data‑driven insights, Voice of the Customer (VoC) intelligence, and customer journey analysis. /p h3What You Do /h3 ul libCX Insights Strategy Framework /b ul liDevelop and evolve Allianz Partners' integral Customer Experience Insights framework. /li liLeverage Voice of the Customer (VoC) data, operational metrics, and AI‑driven analytics to generate actionable insights. /li liBuild measurement models to assess the impact of CX initiatives and support strategic decision‑making. /li /ul /li libCustomer Insights Analytics /b ul liLead the CX Insights team in identifying customer trends, pain points, and improvement opportunities. /li liTransform customer feedback and data into compelling stories, dashboards, and recommendations. /li liDeliver meaningful insights that help improve customer satisfaction,



loyalty, and business performance. /li /ul /li libCustomer Journey Excellence /b ul liDrive end‑to‑end customer journey analysis across multiple Lines of Business. /li liIdentify friction points and prioritize initiatives that create the greatest customer impact. /li liBenchmark best practices and continuously seek opportunities to enhance the customer experience. /li /ul /li libStakeholder Collaboration Business Impact /b ul liPartner with senior leaders and cross‑functional teams to embed customer‑centric thinking into products, services, and processes. /li liFacilitate workshops and collaborate with global and local stakeholders to drive CX initiatives. /li liInfluence strategic decisions through data‑driven recommendations and customer insights. /li /ul /li libContinuous Improvement /b ul liDefine and monitor CX performance metrics and KPIs. /li /ul /li /ul /p #J-18808-Ljbffr

📌 CX Insights lead (Madrid)
🏢 Allianz Partners
📍 Madrid