ppbNonius /b is a leading provider of bGuest Technology Solutions /b for the hospitality industry, serving over b500,000 hotel rooms worldwide. /bOur solutions include bcloud and edge computing, AI, IoT, networking, and digital guest experiences, /b helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for bhealthcare, maritime, and co-living spaces, /bintegrating with general partners like bSamsung, LG, Google, and Apple /bto drive seamless innovation. /p h3Job Description /h3 pWe are looking for a bSupport Engineer /bwith networking experience who is proactive and detail-oriented to provide exceptional technical service and operational support across bSpain /b and Spanish groups across the world. /p pIn this role, you will combine hands-on technical troubleshooting with daily queue monitoring, SLA tracking, and clear client communication. You will serve as a vital link between our Spanish customers, the internal helpdesk system, and field operations to ensure efficient support execution. /p pThis is a full-time, on-site position based at our Madrid, Spain office. /p h3Key Responsibilities /h3 ul libHands-on Technical Troubleshooting: /b Actively diagnose, troubleshoot, and resolve hardware, software, and network issues submitted by clients, taking ownership of tickets through to final resolution. /li libSLA Ticket Management: /b Monitor the daily ticketing queue to maintain accurate categorization, prioritize open issues, and ensure strict adherence to established Service Level Agreements (SLAs). /li libClient Communication: /b Serve as a direct point of contact for Spanish clients, providing timely progress updates, clear technical explanations, and definitive issue resolutions. /li libField Coordination:



/b Work closely with the Field Operations team and field engineers to schedule, coordinate, and follow up on on-site maintenance and support activities. /li libData Integrity: /b Meticulously track and update all client communications, asset details, and technical notes within the internal ticketing system. /li libOperational Reporting Support: /b Help gather and prepare performance data and incident summaries for key corporate accounts as needed. /li /ul h3Must Have /h3 ul liBachelor's Degree in Engineering or a related field. /li liFluency in Spanish and English. /li liProven experience in a Technical Support, Helpdesk, or Support Engineering role, ideally within a B2B or hospitality-tech environment. /li liExpertise with network infrastructure, hardware, or software solutions specific to the hospitality sector. /li liStrong hands-on experience using ticketing tools (e.g., Jira, Zendesk, ServiceNow) and managing strict SLAs. /li liProactive AI mindset: A strong curiosity for AI developments with a proven ability to explore and integrate AI tools to enhance workflow efficiency and data insights. /li /ul h3Nice to Have /h3 ul liPrevious experience working directly with major hospitality brands. /li liExperience coordinating activities between remote helpdesk teams and local field/on-site engineers. /li liExperience working in a multinational organization. /li liProficiency in additional languages. /li /ul h3What's great in the job? /h3 ul liGreat team of smart people, in a friendly and open culture. /li liReal responsibilities and autonomy. /li liExpand your knowledge of various countries and regions. /li liGreat career opportunity in a fast-evolving Technology company. /li liContribute to the greater experience of millions of Travellers around the World! /li /ul /p #J-18808-Ljbffr

📌 Support Engineer (Madrid)
🏢 Nonius
📍 Madrid