ppAtb MSX International /b, a North American multinational andb leading consultancy for the automotive industry /b, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes. /ppWith more than 25 years of industry experience, ourb multilingual and multicultural Contact Center /boperates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service. /ph3Job Description /h3pDo you have strong communication skills, a proactive attitude, and a passion for customer service? /ppBecome ourb Customer Service Representative! /b /ppbYour daily tasks will include: /b /pulliAttending calls and responding to emails from clients and dealerships. /liliFollowing up with customers until their inquiries are fully resolved. /liliMaking reminder calls and following up on incidents to achieve maximum satisfaction. /liliUpdating databases, drafting reports, and creating summaries. /li /ulh3Qualifications /h3pbWe are looking for you if: /b /pulliYou have a B2 level of English and are fluent in Dutch. /liliYou are preferably available full-time. /liliYou will be working from our Madrid office in a 50% hybrid position, with the first 3 months approx. fully on-site for the adaptation period. Our office is located at Calle Albasanz 15. Madrid. Line 5. Suanzes Underground /li /ulh3Additional Information /h3ullibPermanent position /bwith an indefinite contract from the beginning.



/lilibTelecommuting policy of up to 50% /bof the monthly working hours after the adaptation period (approx. 3 months). /lilibSalary: €22.000gross per year. /b /liliJoin a great team of professionals in an internationally consolidated company. /liliGain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships. /liliPossibility to join the Versátil Compensation Plan (medical insurance, transport card, meal card, training...). /lili23 working days of vacation per year, as stipulated by the collective agreement. /liliAdditional incentives for employee referral programs, internal trainers, new business opportunities, etc. /li /ulpMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /ppDo you think you're the ideal person for this position? We want to meet you! Apply now, and we'll review your application. /ppMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p /p #J-18808-Ljbffr

📌 Dutch Customer Service Agent (Madrid)
🏢 Msx International
📍 Madrid