ph3Italian Speaking Customer Agent For FinTech /h3 pMercier Consultancy Group is actively seeking a motivated and client‑focused Italian speaking professional to join a dynamic team based on‑site in Athens, Greece. /p h3Key Responsibilities /h3 ul liDeliver professional, high‑quality customer support to Italian‑speaking clients via phone, email, and live chat within a fast‑paced FinTech environment. /li liAssist customers with account setup, digital payment queries, transaction issues, and general platform navigation related to FinTech products and services. /li liInvestigate and resolve customer complaints and technical concerns in a timely, empathetic, and solution‑oriented manner, ensuring full customer satisfaction. /li liGuide users through digital financial tools, mobile banking features, and e‑payment solutions, providing clear and accurate information at every interaction. /li liAccurately document all customer interactions, case notes, and outcomes within the company's CRM system in compliance with FinTech industry standards and data protection regulations. /li liCollaborate closely with internal teams including compliance, fraud prevention, and technical support to ensure seamless resolution of complex customer cases. /li liStay continuously informed about the company's evolving suite of FinTech products, platform updates, and industry regulations to deliver expert‑level customer guidance. /li liIdentify recurring customer pain points and proactively communicate feedback to team leaders to support ongoing service improvement and product development.



/li /ul h3Requirements /h3 ul liNative or fluent Italian language proficiency, both spoken and written. /li liA valid EU passport or the legal right to work and reside within the European Union. /li liInterest or prior experience within the FinTech, banking, digital payments, or financial services industry. /li liDemonstrated experience in customer service or a client‑facing role, preferably within a technology or financial services environment. /li liStrong written and verbal communication skills for explaining complex FinTech concepts clearly. /li liExcellent problem‑solving abilities, high attention to detail, and effective multitasking in a deadline‑driven environment. /li liProficiency in English at a working level for internal communication and training purposes. /li /ul h3Benefits /h3 ul liCompetitive monthly salary reflective of skills, experience, and industry demands. /li liMonthly performance bonus rewarding dedication, results, and outstanding customer service. /li liSecond and third salaries per year (13th and 14th salary) for enhanced financial security. /li liFully paid relocation package including return flight, airport transfer, and hotel accommodation. /li liFully paid professional training tailored specifically to the FinTech industry. /li liComprehensive health insurance coverage. /li liStructured career development pathway within a globally recognised organisation. /li liCollaborative, inclusive, and multicultural team environment. /li liAdditional rewards and benefits tailored to support professional and personal life. /li /ul /p #J-18808-Ljbffr

📌 Italian Speaking Customer Agent For Fintech - Work In Athens, Greece (Barcelona)
🏢 Mercier Consultancy MD
📍 Barcelona