ppThe Technical Account Manager (TAM) is responsible for managing and nurturing relationships with high-value or strategic client accounts, ensuring they derive maximum value from our products or services. The TAM provides expert-level technical guidance, leads complex technical initiatives, and drives strategic initiatives to enhance customer satisfaction and success. This role involves coordinating cross‑functional teams and acting as a point of contact for key accounts. /p h3bResponsibilities /b /h3 ul liBuild and maintain strong relationships with technical stakeholders at high-value or strategic client organizations /li liDevelop and execute strategic account plans to align with clients' long‑term business goals and technical requirements /li liAlong with CE, CSM and TAM colleagues, serve as an Elastic expert and key technical resource to resolve complex issues while providing system knowledge and expertise /li liMaximize client and user health, success, and engagement by conducting site audits, analyzing user feedback, and identifying opportunities for improvement /li liDevelop and deliver training content that drives adoption and retention, including brand-specific training for sales representatives and retailers /li liMaintain and update training materials in a timely manner to reflect product platform enhancements, process changes, and evolving market needs /li liHelp lead pricing, contract renewal negotiations, and SOW development to ensure alignment with company targets and customer value /li liAct as a point of escalation for customer issues and work to resolve complex problems /li liProvide advanced technical support and solutions for complex issues,



ensuring swift resolution and minimal disruption to client operations /li liAdvocate for clients' needs within the organization, ensuring their feedback drives product improvements and service enhancements /li liConduct regular strategic business reviews with clients to assess their satisfaction, address concerns, and identify opportunities for further value creation /li liCollaborate with other client facing team members, engineering and product teams, when necessary to resolve complex technical issues and drive product enhancements /li liParticipate in establishing and maintaining detailed documentation of client integration and any customizations /li liHelp prepare and deliver comprehensive reports and presentations on account status, technical performance, and strategic initiatives to both clients and senior management /li liBecome an Elastic expert and understand our Elastic platform features and functionality in a short period of time /li liHelp manage client and end-user incoming emails, tickets, chat,



phone support /li liTroubleshoot platform issues or bugs that are raised by clients or end-users /li liTest issues to replicate client or end-user issues and thoroughly document /li /ul h3bRequirements /b /h3 ul li3+ years' experience in customer success or a similar position /li liStrong problem‑solving skills and the ability to handle complex customer issues /li liUnderstanding of SaaS, CRM, ERP and mobile software /li liExperience with B2B and ecommerce platforms /li liQuality Assurance (QA) experience /li liHands on experience with structured data, databases and SQL /li liExperience with MS Office /li liExperience with GitHub, Jira and Smartsheet /li liExperience with HubSpot (or other helpdesk system) a plus /li liSolid writing and presentation skills /li liProven track record of managing complex technical projects and high-value client relationships /li liExceptional communication and interpersonal skills, with the ability to engage and influence senior stakeholders /li liAbility to work independently, prioritize tasks, and manage multiple high-priority projects /li /ul h3bCOMPENSATION BENEFITS /b /h3 pPlease note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate's qualifications and may be higher where required by applicable law. /p pWe offer a competitive benefits package designed to strengthen our employees' physical and mental health, including unlimited vacation for exempt employees, adaptable working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools. /p /p #J-18808-Ljbffr

📌 Technical Account Manager, EU (Barcelona)
🏢 Emerald
📍 Barcelona