ppbAbout HappyRobot /b /p pHappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for integral enterprises worldwide. /p pOur platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. /p h3Role Overview /h3 pWe are looking for a bTechnical Support Associate /b to provide top-tier assistance to our customers and internal teams. You’ll troubleshoot technical issues, ensure smooth product usage, and collaborate with engineering to resolve complex problems. Additionally, you’ll play a key role in maintaining and improving our support documentation to enhance the customer experience. /p h3What You’ll Do /h3 ul liProvide first-line technical support. /li liDiagnose and troubleshoot software, hardware, and system issues. /li liGuide customers through product setup, configuration, and best practices.



/li liEscalate complex technical issues to the engineering team while ensuring timely resolution. /li liMaintain detailed records of customer interactions and solutions in the support system. /li liCreate, update, and improve technical documentation, FAQs, and knowledge base articles. /li liIdentify recurring issues and suggest product improvements. /li liCollaborate with cross-functional teams to enhance customer experience. /li /ul h3Must Have /h3 ul li1+ years of experience in a technical role. /li liStrong troubleshooting and problem-solving skills. /li liExcellent communication skills, both written and verbal. /li liExperience documenting solutions, writing user guides, or contributing to knowledge bases. /li liFamiliarity with ticketing systems and customer support tools. /li liAbility to explain technical concepts to non-technical users. /li liProactive and customer-focused mindset. /li /ul h3Why join us? /h3 ul liOpportunity to work at a high-growth AI startup, backed by top investors. /li liFast Growth - Backed by a16z and YC, on track for double-digit ARR. /li liOwnership Autonomy - Take full ownership of projects and ship fast. /li liTop-Tier Compensation - Competitive salary + equity in a high-growth startup. /li liWork With the Best - Join a world-class team of engineers and builders. /li /ul /p #J-18808-Ljbffr

📌 Technical Support Engineer (Madrid)
🏢 Happyrobot
📍 Madrid