ph3Why Join Us? /h3 pWe are seeking a highly motivated and customer-focused Technical Customer Success Manager (TCSM) to serve as a trusted advisor for our cyber security customers. This role combines deep technical expertise with strategic customer engagement, ensuring customers maximize the value of their security investments while achieving their business objectives. /p pThe adecuado candidate possesses strong endpoint security knowledge, a startup mentality, exceptional problem-solving skills, and the ability to translate complex technical challenges into meaningful business outcomes. They are comfortable engaging with stakeholders ranging from security administrators to C-level executives and are passionate about driving customer success. /p h3Key Responsibilities /h3 h3Job Description /h3 h3Customer Success Strategic Advisory /h3 ul liServe as the primary post-sales technical advisor and trusted partner for assigned customers. /li liDevelop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors. /li liTranslate technical challenges and security risks into business-focused recommendations and outcomes. /li liDrive customer adoption, engagement, and long-term success through strategic account planning. /li liLead customer success reviews, executive business reviews, and ongoing strategic discussions. /li /ul h3Technical Leadership /h3 ul liProvide expertise in endpoint security technologies, cyber security best practices, and security operations. /li liOwn the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones. /li liGuide customers through deployments, integrations, configuration optimization, and adoption initiatives. /li liAnalyze customer environments and provide data-driven recommendations to improve security posture and product utilization. /li liDesign and deliver enablement programs tailored to customer security teams — including workshops, product training sessions,



and guided best-practice reviews — ensuring customers build internal competency and maximize platform utilization independently. /li liLeverage Check Point's threat intelligence capabilities to provide customers with contextually relevant security guidance — translating global threat data into actionable recommendations specific to their endpoint environment. /li /ul pMaintain awareness of product roadmap developments and communicate upcoming capabilities to customers in ways that align with their security strategy and drive continued investment. /p ul liCollaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues. /li /ul h3Escalation Problem Resolution /h3 ul liOwn and drive resolution of critical customer escalations from identification through closure. /li liAct as the customer advocate internally, ensuring timely communication and accountability across teams. /li liProactively identify risks to customer satisfaction and develop mitigation plans. /li liDemonstrate strong analytical and problem-solving skills when navigating technical and business challenges. /li /ul h3Business Partnership /h3 ul liPartner closely with Sales teams to support account growth, retention, and customer advocacy. /li liOwn and report on key customer success metrics including Net Revenue Retention (NRR), product adoption rates, CSAT/NPS scores, and renewal forecasts. Use these signals proactively to identify at-risk accounts and build data-driven action plans that protect and grow the customer base. /li liUse customer health metrics, adoption data, and business insights to identify opportunities and risks. /li liMaintain executive-level relationships and effectively communicate value realization to business leaders. /li liContribute to customer renewal and expansion strategies through technical and business guidance,



including connecting endpoint security posture to broader platform discussions spanning email security, identity, cloud, and SASE. /li /ul h3Qualifications /h3 ul li5+ years of experience in Customer Success, Technical Account Management, Security Engineering, Professional Services, or related customer-facing cyber security roles. /li liStrong hands-on knowledge of endpoint security technologies, including EDR/EPP platforms, antivirus and anti-malware solutions, and endpoint detection and response capabilities. Familiarity with OS-diverse environments (Windows, macOS, Linux), VDI and remote workforce deployments, MDM/UEM integrations, and common endpoint attack scenarios including ransomware and supply chain threats. /li liExperience managing enterprise customer relationships. /li liProven ability to communicate effectively with both technical and non-technical audiences. /li liExperience handling high-priority customer escalations and driving cross-functional resolution. /li liStrong written, verbal, and presentation skills. /li liAbility to analyze data and use customer insights to drive recommendations and business outcomes. /li liFamiliarity with security frameworks such as NIST, CIS Controls, and Zero Trust. /li liExperience presenting to executive leadership, including CIOs, CISOs, and other C-suite stakeholders. /li liDemonstrated ability to thrive in a fast-paced, high-growth environment. /li /ul h3Preferred Qualifications /h3 ul liExperience in SaaS cyber security organizations. /li liKnowledge of endpoint protection, email security, identity security, cloud security, or workspace security solutions. /li liExperience supporting customers during active security incidents or coordinating with incident response teams. /li /ul h3Success Profile /h3 h3The Successful Technical Customer Success Manager Is /h3 ul liA trusted advisor who earns customer confidence. /li liTechnically credible and business-minded. /li liData-driven in decision making and customer guidance. /li liProactive, accountable, and customer-obsessed. /li liAn exceptional communicator who can simplify complex technical concepts. /li liComfortable owning customer outcomes and leading through influence. /li /ul /p #J-18808-Ljbffr

📌 Technical Customer Success Manager, Endpoint Security (Barcelona)
🏢 Check Point Software
📍 Barcelona