On-Call IT Support Technician

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Job Overview

We are seeking a reliable and technically skilled On-Call IT Support Technician to provide installation, maintenance, and troubleshooting services for a variety of IT and telecommunications systems. The successful candidate will be responsible for supporting clients on an as-needed basis, ensuring that hardware, network, surveillance, and communication systems are installed and operating efficiently.

This role is ideal for a hands‑on technician with experience in networking, CCTV systems, telephone systems, and general IT support.

Key Responsibilities
IT Support & Troubleshooting

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- Provide onsite and remote technical support to clients.

- Diagnose and resolve hardware, software, and network‑related issues.

- Configure and maintain desktop computers, laptops, printers, and peripheral devices.

- Perform system upgrades, installations, and preventative maintenance.

Network Installation & Support

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- Install, configure, and troubleshoot routers, switches, wireless access points, and network infrastructure.

- Set up and maintain wired and wireless networks.

- Perform network testing and ensure optimal connectivity and performance.

- Assist with internet connectivity and network security configurations.

CCTV & Security Systems

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- Install, configure, and maintain CCTV camera systems.

- Conduct site assessments and determine optimal camera placement.

- Configure recording devices, remote viewing applications, and monitoring systems.

- Troubleshoot camera, cabling, and connectivity issues.

Telephone & Communication Systems

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- Install and configure business telephone systems, including VoIP solutions.

- Troubleshoot telephone hardware and connectivity issues.

- Configure extensions, call routing, voicemail, and related features.

Cabling & Infrastructure

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- Install and terminate network and telephone cabling.

- Test and certify cable installations.

- Ensure all installations are neat, compliant, and properly documented.

Documentation & Reporting

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- Record service activities, installations, and maintenance performed on a report which may require pictures of installed equipment/work before and after the shift.

- Maintain accurate records of equipment and configurations.

- Provide clear feedback and recommendations to clients and management.

Minimum Requirements
Education

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- Certificate, Diploma, or equivalent qualification in Information Technology, Networking, Telecommunications, or a related field.

Experience

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- Minimum 2–3 years' experience in IT support, networking, telecommunications, or a similar technical role.

- Proven experience installing and supporting CCTV systems.

- Proven experience configuring routers and network equipment.

- Experience installing and maintaining telephone systems, preferably VoIP solutions.

Technical Skills

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- CCTV installation and troubleshooting.

- Router and network device configuration.

- Telephone system installation and support.





- Network cabling and termination.

- TCP/IP networking fundamentals.

- Windows operating systems and desktop support.

- Wireless networking technologies.

- Basic cybersecurity awareness.

Preferred Qualifications

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- CompTIA A+ and/or Network+ certification.

- Mikrotik, Cisco, Ubiquiti, or similar networking certifications.

- CCTV vendor certifications.

- VoIP or PBX system experience.

Must have for Installation

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- A laptop with internet access and team viewer

- Serial/console cable

- RJ45 Ethernet cable

- Communication on WhatsApp mandatory as we have integral support for each task

Key Competencies

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- Strong problem‑solving and troubleshooting skills.

- Excellent communication and customer service abilities.

- Ability to work independently with minimal supervision.

- Strong attention to detail.

- Good time management and organisational skills.

- Ability to work under pressure and respond to urgent call‑outs.

Working Conditions

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- On‑call and available to respond to support requests as required.

- Travel to client sites may be required.

- Occasional after‑hours, weekend, or emergency support may be necessary.

- Physical ability to install equipment, run cabling, and work at heights when required.

Performance Indicators

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- Successful completion of installations within agreed timelines.

- First‑time resolution of technical issues where possible.

- High client satisfaction ratings.

- Accurate documentation and reporting. xqbhyrx Compliance with company standards and safety requirements.

- Where applicable, safety gear must be worn if required

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📌 On-Call IT Support Technician (Madrid)
🏢 ITproposal
📍 Madrid