ppAt bNetzon Group /b, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our Via Campaign. /p pIf you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. /p h3About the Role /h3 pAs a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. In this role, you will experience the dynamics of the mobility industry first‑hand. You will learn the operations, technology management, and on‑demand mobility processes of Via, enabling you to provide on‑demand support to customers in the USA and contribute to Via's and the team's goals. /p h3Key Responsibilities /h3 ul liKeep things running smoothly by offering first line support tough phone, email, and digital channels as needed. /li liAim for first contact resolution to handle customer queries quickly and effectively. /li liKeep customer records updated with reasons for contact, solutions provided, and any other relevant information. /li liFoster positive interaction /li liFollow policies and regulations for the USA market.



/li liOffer feedback and insights on areas where you detect possible improvements. /li liEmbody the values of both Via and Netzon. /li /ul h3What We’re Looking For /h3 ul liFluency in English: High fluency in English (C2) in both written and spoken communication. /li liCustomer‑First Mindset: You love helping people and tailoring solutions for them. /li liTech‑Savvy: You are comfortable using a CRM system and working in a digital environment. /li liOrganized Motivated: Even when busy, you stay organized and keep delivering quality service. /li liEligibility: Permit to work in Spain. /li /ul h3What We Offer /h3 ul liStart Date: ASAP. /li liContract: Temporary (2 months with 1 month of probation). /li liFull‑Time: 39 hours per week. /li liWorking Hours: Monday to Sunday (Rotative days) from 15:00 to 00:00 /li liSalary: €19,000 per year gross /li liWorking Model: Hybrid - 6 days per month in the office. /li liTraining: Full‑Time Training for 5 days. Monday to Friday from 9:00 to 18:00 (Fully Paid). /li /ul pNetzon Group is a fast‑growing company specializing in digital solutions, AI, and contact center services, helping integral brands deliver outstanding customer experiences worldwide. /p /p #J-18808-Ljbffr

📌 Customer Service Agent - High English Fluency (Full-Time) (Barcelona)
🏢 Netzon Group
📍 Barcelona