ph3About Us /h3 pProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. /p h3About Us /h3 pProofpoint is a integral leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. /p h3How We Work /h3 pAt Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values /p pbBold /b in how we dream and innovate /p pbResponsive /b to feedback, challenges and opportunities /p pbAccountable /b for results and best in class outcomes /p pbVisionary /b in future focused problem-solving /p pbExceptional /b in execution and impact /p h3The Role /h3 pThe Technical Account Manager (TAM) is a strategic customer advisor and business outcome leader who partners with enterprise customers to drive measurable security value and cyber resiliency. This is a senior, consultative role that operates at the intersection of technology and business strategy—engaging at the CISO and executive level while maintaining the technical depth necessary to guide complex Proofpoint deployments. /p pThe TAM serves as a trusted executive consultant, proactively identifying strategic risks, architecting adoption and value realization plans, and coaching customers on aligning Proofpoint capabilities to their broader security and business frameworks. While the role has evolved to lead with strategic advisory, a strong technical and security software foundation remains essential. /p pSuccessful candidates will bring executive presence, commercial acumen, and a proven track record of driving customer outcomes at the enterprise level—combined with deep experience in Linux, messaging, and cloud security environments. Above all, they will have a passion for ensuring a top-quality customer experience. /p h3Your Day-to-Day /h3 h3Strategic Advisory (~50%)



/h3 ul liDrive business outcomes aligned to customer security and organizational goals, ensuring measurable ROI across the Proofpoint investment. /li liServe as a strategic risk advisor—proactively identifying and mitigating renewal, adoption, and security posture risks before they impact the customer. /li liAct as an executive consultant—building trusted relationships at CISO/VP level, delivering strategic insights and forward-looking recommendations. /li liArchitect adoption and value realization plans that ensure customers maximize the full breadth of their Proofpoint deployment. /li liCoach customers on cyber resiliency strategy—aligning Proofpoint capabilities to their broader security framework and organizational risk tolerance. /li liLead executive business reviews and strategic planning sessions, articulating security value in business terms. /li /ul h3Technical Operational (~50%) /h3 ul liMaintain technical expertise across the Proofpoint platform—staying current on product capabilities, integrations, and roadmap. /li liUnderstand the customer’s unique security goals, business requirements, network configuration, and Proofpoint deployment; proactively make recommendations to improve security posture and system performance. /li liAct as a technical advocate to manage and monitor interactions with the Proofpoint technical support team, proactively escalating issues and feature requests. /li liConduct proactive health checks and provide system performance recommendations aligned to the customer’s deployment. /li liProvide insight on industry trends, the security landscape, best practices, and product roadmaps affecting the customer’s business. /li liAssist customers with setting goals and success criteria for their Proofpoint deployment, and provide reports to track key metrics and progress. /li liConduct weekly status calls, monthly management calls, and periodic executive-level business reviews. /li /ul h3Qualifications /h3 h3Strategic Business Competencies /h3 ul liProven ability to drive measurable business outcomes for enterprise customers—translating technical capabilities into tangible security and business value. /li liExecutive presence and demonstrated experience engaging at C‑suite and VP level, including CISOs, CIOs,



and business unit leaders. /li liStrategic risk assessment and advisory experience—ability to identify adoption gaps, renewal risks, and security posture vulnerabilities proactively. /li liStrong commercial acumen—solid understanding of ARR, renewals, customer lifetime value, and the commercial dimensions of customer success. /li liExperience building and executing customer success and adoption strategies at scale. /li liAbility to translate technical capabilities into business value narratives tailored to executive audiences. /li /ul h3Technical Foundation /h3 ul liExtensive industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineer role with exposure to multiple technology areas. /li liMaintain technical expertise across the Proofpoint platform and the broader cybersecurity landscape. /li liKnowledge of data communication concepts and technologies—specifically email, networking, and cloud services. /li liKnowledge of Linux, SMTP, and MySQL. /li liWorking knowledge of Windows, Active Directory, and Microsoft Exchange. /li liA history of successfully leading and directing technical staff through crisis situations. /li liKnowledge of project management principles and strong time management skills. /li liAbility to effectively work in a team environment as well as independently. /li liFluency in English is required. /li liFluency in Spanish, German, French, Italian or other languages beneficial /li /ul h3Preferred Experience /h3 ul liBackground in cybersecurity consulting or advisory roles. /li liExperience with customer success methodologies and frameworks (e.g., Gainsight, CSQL, QBR models). /li liTrack record of influencing customer retention, expansion, and NPS improvement. /li liAdaptable and willing to learn new technologies as the threat landscape evolves. /li liVery strong customer service and excellent communications skills, both written and oral. /li /ul h3Why Proofpoint? /h3 ul liCompetitive compensation /li liComprehensive benefits /li liCareer success on your terms /li liFlexible work environment /li liAnnual wellness and community outreach days /li liAlways on recognition for your contributions /li liGlobal collaboration and networking opportunities /li /ul h3Our Culture /h3 pOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. /p pWe encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to /p /p #J-18808-Ljbffr

📌 Technical Account Manager (Madrid)
🏢 Proofpoint
📍 Madrid