ppHi! I'm Gerda, Head of Customer Support at WeTravel. I've been with WeTravel for quite some time and have truly enjoyed growing with the company. I'm based in beautiful Budapest, and I'm excited to find a Knowledge Help Center Manager to join our amazing integral team! /p pIn this role, you'll own the evolution of our Intercom Help Center and ensure it becomes a scalable, searchable, and high-impact product education engine. You'll bridge Product, Marketing, Sales, and Support – translating every feature launch into clear, user‑friendly documentation while optimizing our AI‑driven self‑service tools. Your work will directly shape how thousands of travel organizers understand and adopt our platform. /p pIf you're a strategic content thinker who sees documentation as a product, loves bringing clarity to complexity, and is passionate about building scalable self‑service experiences – we'd love to meet you! /p h3How We Work /h3 pAt WeTravel, our Help Center is a core part of the product experience. As we scale globally and deepen our investment in AI‑powered support, this role sits at the intersection of product, education, and automation. /p pYou'll own a domain that directly shapes how thousands of travel organizers understand our platform, and you'll have the autonomy to build it the right way. We're systems‑oriented, collaborative, and focused on continuous improvement. You'll work closely with Product, Marketing, Sales, and Support teams, running recurring syncs to ensure everyone stays aligned on launches, updates, and where to find the latest guidance. /p pWe value proactive problem‑solvers who spot content gaps before they become support tickets, and we celebrate those who bring structure and clarity to fast‑moving environments. /p h3On a Weekly Basis You Will Find Yourself /h3 ul liOwning the structure, strategy, and content quality of our Help Center. /li liScripting, recording, and maintaining product explainer videos embedded into our Help Center. /li liCreating and maintaining FAQ articles tied to product releases, improving searchability and tagging. /li liPartnering with Product and Product Marketing to translate new features into clear, user‑friendly documentation within agreed SLAs. /li liRunning recurring syncs with Sales, Product, and Support teams to ensure alignment on what’s changed and what’s coming.



/li liWorking closely with our automation team to keep the Fin AI agent accurate and effective. /li liUsing ticket data and search analytics to close content gaps before they become support volume. /li liManaging Spanish localization of Help Center content and ensuring consistency across languages. /li liSupporting approximately 3–5 product launches per month, with weekly smaller launches requiring Help Center updates. /li liProducing roughly 3–5 videos per month. /li /ul h3You Should Apply If You /h3 ul liBring 3–5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high‑growth startup environment. /li liHave experience producing educational video content (screen recording, scripting, basic editing). Video confidence is a core requirement, not a bonus. /li liAre fluent in written and spoken English (native or near‑native level). /li liAre professionally fluent in Spanish (additional languages a plus). /li liHave proven experience owning and scaling a Help Center using platforms like Intercom, Zendesk, or similar. /li liHave strong technical writing skills; you can translate complex product workflows, payments logic, and system behaviors into clear, structured, user‑focused documentation. /li liHave demonstrated experience building structured, searchable, and AI‑optimized content (LLM‑aware formatting, semantic structuring, question‑based headings). /li liAre comfortable collaborating cross‑functionally with Product, Marketing, Sales, and Customer Support teams. /li liCan manage documentation alongside fast‑moving product releases with strong prioritization skills. /li liHave experience analyzing support tickets, search queries, and usage data to inform content strategy. /li liHave strong stakeholder communication skills; you’re confident running recurring syncs and driving visibility on updates. /li /ul h3Bonus Points If You Have /h3 ul liDirect experience with Intercom Help Center Fin AI.



/li liExperience optimizing knowledge bases for AI‑powered support tools. /li liBackground in payments, travel tech, or marketplace platforms. /li liUnderstanding of SEO/AEO principles and content discoverability. /li liExperience measuring ticket deflection and self‑serve performance. /li /ul h3You Might Not Be The Right Fit If You /h3 ul liNot comfortable generating video content or providing voice‑over for screen recordings etc. /li liPrefer purely reactive writing assignments without strategic input. /li liAre uncomfortable owning a domain and making decisions independently. /li liFind it challenging to work across multiple stakeholders without losing momentum. /li liStruggle with fast‑paced environments or frequent product changes. /li liDon’t enjoy diving into technical product logic or workflows. /li liPrefer highly structured corporate environments with rigid processes. /li /ul h3Benefits /h3 ul liAttractive compensation. /li liFull‑time – Fixed Term Contract (as International Contractor). /li liGenerous "Time to Recharge" policy – unlimited paid time off. /li liAmsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks each year, staying in one of our WeTravel apartments. /li liWork remotely for a maximum of 4 weeks per calendar year. /li liExtensive paid family leave. /li liThree paid volunteer days per year to give back to causes you care about, on us. /li li2‑week cross‑functional onboarding program. /li liCutting‑edge equipment and tools to set you up for success. /li liCambly for colleagues whose English is not their first language. /li liJoin an international, travel‑loving team with a passion for adventure and innovation. /li /ul h3Please Note /h3 ul liAs a member of our international team, you’ll work full‑time under a B2B contractor agreement, with monthly payments in USD. /li liFor this role, we can only consider candidates who have the full legal right to work in the countries this role advertised for (citizenship or residency). WeTravel is not able to offer visa sponsorship or relocation assistance at this time. /li /ul h3Equal Opportunities /h3 pWeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and perspectives. /p /p #J-18808-Ljbffr

📌 Knowledge and Help Center Manager (España)
🏢 WeTravel
📍 España