ph3Customer Success Manager /h3pbDepartment: /b Customer Success /ppbEmployment Type: /b Full Time /ppbLocation: /b Madrid /ph3Description /h3pbDepartment: /b Customer Successbr/bEmployment type: /b Full-timebr/bLocation: /b Munich / Madridbr/bWorkplace: /b Office / on-site with customers, (with up to 2 days home office per week) /ppThe Customer Success Manager owns a portfolio of osapiens customer accounts, acting as their day-to-day point of contact and trusted partner after the sale. You're responsible for retention, adoption, and growth across your book of business, coordinating internal stakeholders to make sure each customer realizes value from their investment. You'll expand your SaaS and technical toolkit on the job, with a clear path to grow into larger and more strategic accounts over time. /ph3What You'll Do: /h3ulliOwn a portfolio of accounts end-to-end — retention, adoption, and expansion. /liliBuild relationships with day-to-day and decision-making stakeholders — understand their business, not just their product usage. /liliBuild success plans with your Account Executive and run regular business reviews that show value delivered and next steps. /liliGo technically deep enough to solve real problems in the platform, and de-risk renewals long before they land. /liliMulti-thread each account and orchestrate Product, Support, and Engineering around the customer. /liliDrive your customers’ active participation in our scalable content formats — onsite events, webinars, roundtables — and get them contributing, including presenting their own story. /liliTurn wins into repeatable plays and feed customer signal back into product and GTM. /li /ulh3What We're Looking For: /h3ulli2-4 years in B2B-SaaS Customer Success, Consulting, Account Management, or other client-facing roles. /liliA track record of managing client relationships with measurable results in retention and adoption.



/liliComfort with technical concepts and a willingness to build technical fluency — you don't need to code, but you should be curious about how the product works and ready to grow your grasp of cloud architecture and data concepts over time. /liliAn appetite for learning a broad, complex product portfolio across many different user types and use cases. /liliA proactive mindset — you notice opportunities for customers to get more value and know when to flag them. /liliOwnership and reliability — you follow through on commitments and thrive in a fast-moving environment. /liliA steady head under pressure — a tight deadline, a customer question you don't have the answer to yet, a first-time escalation. /liliFluency in English, plus professional proficiency in at least one of the following: German, French, Spanish, Dutch, or Italian. /li /ulh3Job Benefits: /h3ulliCompetitive base salary plus a CS performance component tied to retention, expansion, and adoption KPIs. /liliYou’re based either in the office (Munich or Madrid) or on-site with customers across Europe, with the flexibility to work up to 2 days per week from home. /liliCareer path into CS Team Lead, CS strategy, or strategic account roles in the broader commercial organisation. /li /ulpbAbout osapiens /b /ppAt osapiens, we bring together more than 550 talented people united by a shared mission: to enable sustainable growth for companies worldwide. Founded in 2018 and headquartered in Mannheim, Germany, with additional locations across Europe and the USA, we have built the AI-powered osapiens HUB platform. /ppThe platform currently comprises 26 enterprise solutions running on our own multi-tenant infrastructure — built for cross-company collaboration and automation. With scalable, ready-to-use solutions, we enable fast implementation for companies of every size, from large enterprises to mid-sized businesses and across all industries. /p /p #J-18808-Ljbffr

📌 Customer Success Manager (Madrid)
🏢 osapiens Holding
📍 Madrid