ph3Your Purpose /h3 pJoin our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high-value bookings. This is a consultative, relationship-based position, where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises creating experiences that build trust and drive results. In a fast-paced, multilingual environment, you will combine commercial focus with a genuine passion for delivering exceptional customer experiences. /p h3Your Impact /h3 h3Expert Product Advisory /h3 ul liMaster MSC itineraries, ships, cabins, pricing logic and competitive positioning /li liRecommend tailored solutions balancing customer needs with premium brand experience /li liPosition MSC value proposition effectively versus competitors /li /ul h3Operational Excellence /h3 ul liBuild and grow personal client portfolio through structured follow-ups and reactivation /li liMaintain long-term relationships driving repeat business and incremental revenue /li liManage accurate CRM records ensuring structured pipeline and qualified leads /li liAdhere to schedules, performance targets, and quality guidelines set by the Hub leadership /li liThrive in a complex, fast-paced environment, managing customer communications across multiple channels (phone, chat, and other platforms)



while maintaining high service standards /li /ul h3Sales and Conversion /h3 ul liManage consultative sales conversations from initial customer interest through to booking confirmation /li liSupport customers in choosing the most suitable cruise solution based on their needs and preferences /li liDrive booking conversion, upselling and overall commercial performance /li liContribute directly to individual sales and revenue targets /li /ul h3Client Portfolio Development /h3 ul liBuild and progressively develop a personal client portfolio /li liMaintain customer relationships over time to encourage repeat bookings and long-term value /li liManage structured follow-ups, reactivation opportunities and future sales potential /li liWork on both inbound customer requests and proactive outbound contacts from existing databases and commercial campaigns /li /ul h3Product Advisory /h3 ul liDevelop strong knowledge of MSC itineraries, ships, cabins, pricing logic and promotions /li liProvide clear, reliable and personalized advice to customers /li liRecommend tailored solutions while maintaining a premium customer experience /li liCommunicate the MSC value proposition effectively and credibly /li liFinal incentive mechanics and compensation details will be shared during the recruitment process /li /ul h3Your Journey so far /h3 ul liExperience in consultative, phone-based sales of complex or high-value products is a strong advantage /li liAbility to manage customer conversations from initial interest through to booking confirmation /li liExperience in building and managing a personal client portfolio (follow-ups, repeat clients, reactivation) is highly valued /li liPrevious experience in travel,



hospitality or other service-oriented industries is a plus /li liExperience in customer-facing environments such as retail, hotels, resorts, tourism, guest services, resort entertainment teams or similar roles involving direct interaction with customers will also be positively valued /li /ul h3What Matters Most /h3 ul liStrong commercial mindset and natural focus on conversion and results /li liConfidence in managing customer relationships and guiding decision-making /li liAbility to follow up, advise and close with a structured and proactive approach /li liComfortable working in a performance-driven environment while maintaining a high-quality customer experience /li /ul h3Key Competences /h3 ul liConsultative selling approach with a focus on revenue generation /li liGood objection handling and ability to support customers in their decision process /li liAbility to quickly learn and understand complex products and commercial dynamics /li liClear and professional communication aligned with a premium brand /li /ul h3Your Essentials /h3 ul liFluency in English (spoken and written); additional languages are a strong advantage /li liFull right to work in Spain /li liComfortable working in rotating shifts /li /ul pWorking Hours: Availability to work rotating shifts, including evenings and weekends (opening office 12/7). /p pLocation: Valencia, Spain. /p h3Our commitment /h3 pWe are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. /p /p #J-18808-Ljbffr

📌 Personal Cruise Consultant, Italian-Speaking Required (Valencia)
🏢 MSC Cruises
📍 Valencia