ph3About the Company /h3pAt Neuroelectrics we are on a mission to change brain health forever. We design and manufacture wearable medical devices that monitor and modulate brain activity - combining high-density EEG with non-invasive neurostimulation to help researchers and clinicians tackle some of the most challenging neurological and psychiatric conditions, from epilepsy and stroke to depression and Alzheimer's. Our technology is used in leading universities, hospitals and research centres in more than 30 countries , and we are now expanding our commercial footprint in the EU. /ph3Responsibilities /h3ulliServes on the front lines by answering questions and troubleshooting technical problems through email and scheduled videocalls when needed /liliGives support to the customer after providing the product services. /liliResolves product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. /liliLaunches customer outreach campaigns. /liliGenerates monthly statistics on customer feedback and customer support KPIs. /liliMaintains customer records, provides troubleshooting guidance and performs root cause investigations in line with the approved procedures.. /liliRecommends potential products or services to management by collecting customer information and analyzing customer needs. /liliPrepares product or service reports by collecting and analyzing customer information. /liliContributes to team effort by accomplishing related results as needed.



/liliClose contact with the R+D team to find and fix the sources of errors. /liliPerforms active testing of medical devices /liliProvide replacements to customers according to the warranty process. /liliGenerates reports on the different devices of the company to check and validate our systems. /liliValidates software's generating reports in case there are bugs/suggestions and further issues. /liliDevelops and implements AI automation within the department. /liliPerforms Technical Support tasks. /liliAttends events and travels to customer sites as necessary /liliPerforms other duties as assigned. /li /ulh3Qualifications Skills /h3ulliBachelor's degree in Biomedical Engineering, Electronic Engineering, Computer Science, or a related field; advanced degree preferred. /liliAdvanced English both written and oral /liliWillingness to travel and versátil mindset: with availability for occasional schedule flexibility / weekend support coverage, in accordance with operational needs and local labor regulations. /liliGood time management skills and proactiveness /liliNo previous experience is required /liliValuable: Excellent communication skills. /liliStrong client management skills. /liliElectronics and software knowledge.



/liliUnderstanding of medical devices regulations. /liliExperience using Matlab and Python /liliAutonomous problem-solving capacity and customer issues. /liliBio signals knowledge. /liliSkills: Passionate about making a difference, gifted with a can-do attitude. /liliReliable, Responsible, and Respectful. /liliGood communication and presentation skills. /liliAbility to adapt and work effectively within a rapidly changing and growing environment. /liliEntrepreneurial spirit with the hunger to succeed; act with a founder's mindset: have urgency, grit, be adaptable to change, and push boundaries. /liliTeam player, collaborative, innovative, get things done. /liliShow initiative in setting and meeting goals within an environment of managed change. /liliAbility to work under pressure, responsible for multiple vital tasks in parallel. /liliCommitment to quality. /li /ulh3Benefits Perks /h3ulliCompetitive salary in the sector (according to your experience/skills). /lili26 vacation days per year + 24th and 31th of December. /liliFully stocked kitchen (Coffee, organic fruits, snacks, and beverages). /liliFlexible Working Hours. /liliUp to 6 days of working from home per month. /liliPrivate Health insurance, including dental coverage. /liliProfessional development and collaborative environment. /liliUnique opportunity to join our company early with excellent market traction. /liliIncredible office in Barcelona in Av. Tibidabo (shower, tennis table, stunning views of all of Barcelona, etc.) /liliTeam Building Events. /li /ul /p #J-18808-Ljbffr

📌 Customer Success Engineer (Barcelona)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Barcelona