ph3About Us /h3 pAt Cigna Healthcare, we are committed to improving the health, wellbeing and peace of mind of those we serve. As part of a general healthcare leader, we continuously evolve our services and operations to deliver high‑quality, customer‑centric experiences. Our teams work collaboratively across regions and functions to maintain operational excellence and ensure the best possible outcomes for our customers and providers. /p h3About The Role /h3 pThe SME – Provider Inquiries plays a key role within the Provider Inquiries team, providing expert support on complex provider queries, with a particular focus on US processes, policies and systems. This role acts as a central point of expertise for the team, supporting day‑to‑day operations, resolving complex or escalated cases, and ensuring consistency in how inquiries are handled. It also provides ongoing support to the Network Operations Lead, helping manage ad‑hoc queries, operational challenges, and team‑level support requirements. Working closely with internal stakeholders and frontline teams, the role ensures the team is well‑supported, decisions are aligned, and high standards of quality and service are maintained. /p h3Key Responsibilities /h3 ul liAct as a subject matter expert, managing and resolving complex and escalated provider inquiries /li liProvide day‑to‑day support and guidance to frontline teams to ensure consistent and accurate handling of queries /li liSupport the Network Operations Lead with ad‑hoc requests, operational queries, and team‑related priorities /li liAct as a key escalation point for the team, offering direction and expert decision‑making /li liEngage with US‑based stakeholders to clarify queries, align on processes,



and support decision‑making /li liHelp maintain consistency in processes and responses across the team /li liSupport onboarding, training, and ongoing capability development of team members /li liContribute to knowledge sharing and ensure team access to up‑to‑date information and guidance /li liProvide input and insights on recurring issues to support operational stability and team effectiveness /li /ul h3Requirements /h3 ul liTypically 3–5 years’ experience in a complex operational environment (Customer Service, Provider Inquiries, Claims or similar) /li liProven experience handling complex cases and making sound, balanced decisions /li liStrong understanding of operational processes and customer/service delivery environments /li liExperience working with international stakeholders, ideally US‑based teams /li liStrong communication skills with the ability to provide clear guidance and direction /li liAbility to work across teams in a fast‑paced, matrix environment /li liStrong organisational and prioritisation skills /li liHigh attention to detail and quality /li liAdvanced or native level of English (written and spoken) is essential /li liSpanish is a plus /li /ul h3Core competencies /h3 ul liDecision making problem solving: applies sound judgement to resolve complex queries /li liTeam support collaboration: actively supports colleagues and contributes to team effectiveness /li liStakeholder engagement: builds strong working relationships, particularly with US partners /li liCommunication: clear,



structured and confident in written and verbal interactions /li liResilience adaptability: able to manage shifting priorities and support the team in a dynamic environment /li liAccountability: takes ownership of queries, decisions and team outcomes /li /ul h3What We Offer /h3 ul liPermanent contract /li liCompetitive salary and comprehensive benefits package /li liHybrid working model /li liOpportunity to play a key role in supporting operational delivery and team effectiveness /li liExposure to cross‑functional and international stakeholders /li liCollaborative and supportive team environment /li liOngoing learning and development opportunities /li /ul h3About Cigna Healthcare /h3 pCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. /p pQualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. /p pIf you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response. /p /p #J-18808-Ljbffr

📌 SME – Provider Inquiries (Madrid)
🏢 The Cigna Group
📍 Madrid