ph3Who Are We /h3 pAlpega is the trusted execution platform shippers and carriers across Europe rely on to plan, procure, and execute road freight – every day, at the speed the industry demands. We are 450+ people across European offices, working in product, engineering, commercial, and the teams that keep partners connected. In 2026, Alpega was named a Challenger in the Gartner Magic Quadrant for Transportation Management Systems. Our work also features in BCG's State of AI in European Logistics – alongside the companies setting the pace for the industry. /p h3Debt Mediation Specialist /h3 pWe are looking for a Debt Mediation Specialist who is Polish and Spanish speaking. This role will be part of the Customer Service Organization (Carriers) team and will be based in St. Cugat del Valles, Barcelona, Spain. /p h3What can you expect? /h3 ul liHandling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies. /li liMonitoring open mediation cases through weekly and monthly reports. /li liMonitoring default customers. /li liCommunicating following up effectively with the mediation supervisor and the customer service department regarding default customers. /li liMonitoring the notified payment guarantees through weekly and monthly reports. /li liMeeting defined department goals and activity metrics.



/li liPerforming other assigned tasks and duties necessary to support the Mediation Department. /li /ul h3We do have a match if you bring the following /h3 ul liPrevious experience working in customer support or incident management. /li liFluent Polish (C2), spoken and written, is required. /li liFluent (C1) level of Spanish and English. /li liResourceful and highly motivated, with a focus on client satisfaction. /li liTeam player and able to build good relationships across functions and collaborate to achieve shared goals. /li liHigh accuracy standards. /li liExperience with Salesforce/CRM will be a plus. /li /ul h3What do we offer? /h3 ul liAn excellent career opportunity at a SaaS leading player in logistics. /li liGrowth and learning opportunities in an international environment. /li liThe possibility to work in a team but also to work independently. /li liPermanent contract. /li liA hybrid work model (at least 3 days in the office). /li /ul h3Our Commitment /h3 pAlpega hires people from diverse backgrounds, beliefs, and identities. What matters is the work, and that the people doing it have what they need to do it well. /p pIf you need adjustments at any stage of the application or interview process, contact the Talent Acquisition specialist for this role, and we’ll arrange it. /p /p #J-18808-Ljbffr

📌 Debt Mediation Specialist – Spanish & Polish Language Required (Barcelona)
🏢 Alpega
📍 Barcelona