ph3A leading global enterprise software organisation is seeking an experienced Lead Service Designer to join a high-profile transformation programme based in Barcelona. /h3 pThis is an excellent opportunity for a hands‑on service design professional who thrives in complex environments and enjoys shaping customer experiences that deliver measurable business value. Working at the intersection of customer experience, product, and implementation, the successful candidate will play a key role in improving how customers are onboarded and supported through major transformation initiatives. /p pbLocation: /b Barcelona, Spain (Hybrid – 3 days onsite per week) /p pbStart Date: /b ASAP /p pThe focus of the role is to understand complex customer and operational processes, map current and future‑state service experiences, and help create scalable onboarding and implementation journeys. This position offers significant exposure to enterprise transformation programmes and the opportunity to influence services used by customers on a integral scale. /p h3Key Responsibilities /h3 ul liLead service design activities across customer implementation and transformation initiatives. /li liMap customer journeys, workflows, operational processes, and service ecosystems. /li liFacilitate workshops and discovery sessions with cross‑functional stakeholders. /li liIdentify service gaps, friction points, and opportunities for improvement. /li liCreate service blueprints, journey maps, process flows, and other service design artefacts. /li liCollaborate with Product Managers, Architects, Project Managers, and Delivery teams to define future‑state service experiences.



/li liSupport the introduction and implementation of new products and capabilities. /li liUtilise AI‑enabled tools and analysis techniques to accelerate understanding of complex processes and documentation. /li liTranslate technical and operational requirements into clear, user‑centred service designs. /li liBuild stakeholder alignment and drive progress across multiple teams. /li liSupport the development of scalable customer onboarding and implementation experiences. /li /ul h3What They’re Looking For /h3 ul liExtensive experience as a Service Designer within enterprise or B2B environments. /li liProven success delivering service design work across large‑scale transformation or digital programmes. /li liStrong expertise in service blueprinting, customer journey mapping, workflow analysis, and process design. /li liExcellent workshop facilitation and stakeholder management skills. /li liExperience partnering with Product, Architecture, Programme Delivery, and Business teams. /li liAbility to work independently within complex, multi‑stakeholder environments. /li liStrong systems‑thinking approach and confidence operating in ambiguity. /li liExcellent communication, documentation, and storytelling skills. /li liFrench language skills with the ability to engage effectively with French‑speaking stakeholders. /li liExperience within HR Technology, Payroll, Workforce Management, SaaS, or enterprise software environments. /li liExposure to customer onboarding, implementation, or service transformation programmes. /li liFamiliarity with AI tools used for research, documentation analysis, and service design activities. /li liExperience working within international and distributed teams. /li /ul /p #J-18808-Ljbffr

📌 Service Designer (Barcelona)
🏢 Rmg Digital
📍 Barcelona