ph3Customer Success Manager - French/Spanish /h3 pJoin to apply for the bCustomer Success Manager - French/Spanish /b role at bConcentrix /b /p pWe are seeking a highly skilled and proactive Senior Project Manager (PM) or Service Manager (SM) to oversee and support a team of customer support professionals delivering high-quality service to a key client. The adecuado candidate will have strong leadership capabilities, client-facing experience, and a proven track record of managing service delivery in a fast-paced, customer-oriented environment. /p h3Responsibilities /h3 ul liLead day-to-day operations for 15-20 Cloud Solution Architects (CSAs), ensuring capacity planning, resource allocation, service quality, performance, and customer satisfaction. /li liAssigning, monitoring, and coordinating resource allocation, resource conflicts, day-to-day end-customer facing project deliverables, matching skills to end-customer requirements, and timely escalation to internal and client stakeholders for any situations where the client demands cannot be met. /li liDefine upskilling/cross‑skilling roadmaps for upgrading/updating technical skills (and communication skills if needed) to meet evolving demands from end-customers and clients. /li liMaintain accuracy of CSA profiles for workload allocation and maintain high utilization as per contractual obligations for all CSAs. /li liHigh level of proactiveness in finding work for CSAs that have low workload, including defining upskilling requirements to expand workload scope and coordinating with client stakeholders to understand the gap between high-demand technical areas and fill gaps within. /li liAct as the main point of contact between the client (delivery managers, account managers, resource managers, regional technical POD leaders) and internal teams (global and local), maintaining strong, collaborative relationships. /li liManage SLAs, KPIs,



and other contractual obligations, ensuring performance metrics are consistently met or exceeded. /li liFacilitate daily stand‑ups, weekly reviews, and regular reporting on team performance, incident trends, and customer feedback. /li liIdentify and drive continuous improvement opportunities in support workflows, documentation, and escalation procedures. /li liSupport resource sourcing, interviews, hiring, planning, onboarding, training, and career development of team members. /li liMitigate risks and resolve escalations in a timely and professional manner. /li liAlign with internal stakeholders (HR, IT, Finance) to ensure smooth operations and delivery compliance with local employment laws, resource management trends, managed. /li /ul h3Qualifications /h3 ul liBachelor’s degree in business, IT, or a related field. /li liMust have reasonable understanding of technology in any one or multiple areas (e.g., Networking, Windows Servers, Azure, Dynamics, SQL, Development, Office365, VMWare, Active Directory, etc.). /li liMinimum 7+ years of experience in project or service management in IT services environment in a managed IT services delivery setup. /li liStrong understanding and experience of customer service operations, ITSM principles, and client relationship management. /li liProven experience leading technical support teams and managing enterprise‑scale client‑facing service delivery. /li liPMP, ITIL, or related certification is a plus. /li liExcellent communication, problem‑solving, and organizational skills. /li liFluent in English (written and verbal). /li /ul h3Seniority level /h3 pMid‑Senior level /p h3Employment type /h3 pFull‑time /p h3Job function /h3 pOther /p h3Industries /h3 pIT Services and IT Consulting /p pReferrals increase your chances of interviewing at Concentrix by 2x /p pGet notified about new Customer Success Manager jobs in Barcelona, Catalonia, Spain. /p /p #J-18808-Ljbffr

📌 Customer Success Manager - French/Spanish (Barcelona)
🏢 Concentrix
📍 Barcelona