ph3Overview /h3pThe Renewals Representative, Regional Accounts, DACH, is responsible for executing end-to-end renewal motions to protect and expand the existing customer base in the DACH region. They streamline workflows, minimize manual touches, and engage in customer procurement interactions. As they progress through levels, they evolve from performing routine tasks under supervision to leading strategic initiatives and influencing organizational practices. Their work ensures customer satisfaction, retention, and growth through seat expansions and proactive engagement. /ph3Key Responsibilities /h3ulliExecute End-to-End Renewal Motions: Own and streamline renewal workflows, minimizing manual effort and ensuring timely execution /liliClose Renewals: Protect the existing customer base by closing renewals accurately and efficiently /liliDrive and Close Seat Expansions: Sell additional seats to existing buyers at time of renewals, leveraging playbooks and cross‑functional strategies /liliMonitor Auto‑Renewal Status: Track and intervene when auto‑renewals are disabled to prevent churn /liliCustomer Procurement Interaction: Collaborate with procurement teams to ensure smooth renewal execution /liliProvide Feedback: Share insights into products and packaging based on customer interactions /li /ulh3Skills /h3ulliTime Management: Efficiently manage high‑volume renewal cycles and optimize workflows /liliCustomer First: Prioritize customer satisfaction and retention through proactive engagement and policy development /liliCommunication: Apply and lead communication strategies to secure renewals and influence stakeholders /liliNegotiation: Engage in and lead negotiation tasks,



applying creative and strategic techniques /liliTechnical Proficiency: Use CRM and renewal tracking systems to automate workflows, analyze data, and flag exceptions /liliLanguages: bFluent German and English required, French Italian would be a plus /b /li /ulh3Performance Metrics /h3ulliRenewal rate and retention metrics /liliVolume and value of seat expansions /liliTimeliness and accuracy of renewal execution /liliCRM usage efficiency and automation adoption /liliCustomer satisfaction and feedback scores /liliChurn prevention and upsell signal identification /li /ulh3Collaboration Requirements /h3ulliAE Engagement: Collaborate with Account Executives (AEs) to identify and execute cross‑sell and expansion opportunities at time of renewals /liliCustomer Success: Collaborate with Customer Success Managers (CSMs) to identify and execute customer retention and adoption methods, as appropriate with Autodesk‑led post‑sales engagements /liliPartner Engagement: Provide support to partners, escalating from light‑touch assistance to strategic influence /liliInsight Sharing: Communicate churn risks, renewal blockers, and upsell signals across teams and geographies /liliMentorship and Influence: Mentor junior team members and influence organizational practices and policies /li /ulh3Equal Opportunity Employer /h3pAutodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. /p /p #J-18808-Ljbffr

📌 Account Based Renewals Rep, DACH (Barcelona)
🏢 Autodesk
📍 Barcelona