ph3Service Delivery Manager/ Project Manager /h3 pJob ID: 19790 • Location: Barcelona, Spain • Hybrid Contract: Permanent, full-time /p h3About us /h3 pdevicenow offers Device as a Service for workplace IT hardware on a general scale. /p h3Your role in the team /h3 pAs a Service Delivery Manager / Project Manager, you support the successful delivery of services and projects for our customers. Working closely with experienced colleagues, you help coordinate customer requests, monitor service performance, and contribute to maintaining high service quality while building strong customer relationships. /p h3Your responsibilities /h3 ul liAct as a first point of contact for customer inquiries related to operational and project topics /li liOwn the service delivery performance to ensure quality, efficiency, and customer satisfaction /li liIdentify opportunities for process and service improvements /li liLead project transitions and contribute to a smooth handover into Business As Usual (BAU) operations /li liCoordinate with internal teams to resolve operational issues and ensure timely follow‑up /li liPrepare service reports, project updates, and customer presentations /li liMaintain documentation and track customer feedback and action items /li liProvide day‑to‑day support to customers throughout their service lifecycle /li /ul h3What we expect from you /h3 ul li2+ years of experience in Service Delivery Management and/or Customer Project Management /li liExcellent verbal and written communication skills in English /li liInitial experience or strong interest in project management, service delivery, or customer‑facing roles /li liGood organizational skills and ability to manage multiple tasks and priorities /li liProactive mindset with a willingness to learn and take ownership of assigned tasks /li liCustomer‑focused attitude and strong interpersonal skills /li liAbility to work effectively in an international team environment /li liGerman and/or Spanish language skills are considered a strong advantage /li /ul h3Benefits /h3 ul liOpportunity to work in a rapidly expanding industry with unique career opportunities /li liInvestment in your development through comprehensive onboarding, training, and career advancement opportunities /li liFlexible hybrid working model – work from home or office, and visit our offices around the world /li liCompetitive salary package /li liSupplementary health insurance /li liAccess to EdenRed benefit /li liUrbansportsclub membership /li liModern office in a central downtown location /li liTop‑of‑the‑line IT equipment, including Apple Business Phones and curved monitors /li liRegular team and company social events /li liDynamic, supportive, and international team environment that values growth and collaboration /li /ul p*In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender‑specific. /p /p #J-18808-Ljbffr

📌 Service Delivery Manager/ Project Manager (Barcelona)
🏢 DeviceNow Solutions
📍 Barcelona