p Job Description /pp Step into an engaging and supportive environment where your career can truly thrive. At b Concentrix /b , you#39;ll be part of a diverse and collaborative team empowered to make a real impact. We are committed to fostering your professional growth and well-being, guided by values like integrity and excellence. Join us and discover a place where you are valued, engaged, and have the opportunity to do meaningful work. /p p As a b Team Leader /b on our team you will: /pulli Ensure delivery of services meets contractual KPIs, quality standards, and financial targets /lili Handle escalated customer issues and provide subject matter expertise /lili Monitor attendance, work performance, and compliance with policies and legal requirements /lili Analyze team metrics, identify root causes of attrition, and partner with leadership on retention strategies /lili Implement corrective actions for performance issues, up to and including termination /lili Communicate expectations, updates, and process changes effectively to staff /lili Manage shift-wide projects to improve productivity, quality, and service processes /lili Collaborate with clients to align on strategy, KPI performance, and service delivery /li /ul pb Concentrix if a great match for you if you have /b : /pulli Bilingual or proficient level of French and advanced level of English /lili Previous management experience in a contact center environment /lili Strong communication skills, both written and verbal /lili Demonstrated ability to lead team in multi-tasking, prioritization,



and meeting timelines on deliverables /lili Work well under pressure and follow through on items to completion /lili Strong affinity with numbers and reporting, experience with Microsoft Excel and PBI are essential /li /ul p If you feel you don’t check every box, we encourage you to apply anyway. We#39;ll do our best to match you with the right job, whether it’s this or another role. /p pb What’s in It for You /b /pulli Full time, permanent Spanish contract: Monday to Friday, 09:00 - 18:00 /lili Salary range between 26,000 - 30,000 euros gross/year /lili Excellent office location in Benalmadena /lili Wellness programs and initiatives /lili Access to training and development programs. /lili Opportunities for career advancement. /lili Leadership development initiatives. /lili Referral bonus when recommending a friend who joins Concentrix. /lili Diverse and inclusive workplace culture. /lili Recognition programs to celebrate employee achievements. Opportunities to participate in volunteer and community service projects /li /ul pb Apply Now and Join Concentrix /b and play a key role in driving partner success and digital transformation. /p pem Concentrix is an equal opportunity employer /em /ppem We#39;re proudly united as one team, one company, globally. We#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /em /p

📌 Team Leader (French - speaking) - On-site (Benalmádena)
🏢 Concentrix
📍 Benalmádena