ph3Responsibilities /h3 ul liOwning and evolving Nextlane’s Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities. /li liDefining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation. /li liDesigning and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys. /li liDriving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants. /li liLeading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes. /li liWorking closely with Engineering, AI, UX, Data, and Platform teams to deliver scalable, reliable, cloud‑native solutions. /li liEnsuring seamless integration with internal systems, external platforms, APIs, and partner ecosystems. /li liDefining success metrics and measuring product performance through adoption, customer satisfaction, operational efficiency, and commercial impact. /li liSupporting go‑to‑market initiatives, customer pilots, product positioning, and commercial enablement activities. /li /ul h3Qualifications /h3 ul libExperience: /b ul li8+ years of Product Management experience in B2B SaaS environments. /li liExperience building customer interaction platforms, communication products, conversational systems, workflow automation tools, or AI‑driven products.



/li liProven track record delivering scalable, API‑driven, cloud‑native products. /li liExperience working on products with measurable business impact, adoption targets, and revenue objectives. /li liExperience operating in cross‑functional environments with Engineering, Design, Data, AI, and Commercial teams. /li /ul /li libLanguages: /b ul liFluent English (interview will be conducted in English). /li liAdditional European languages are a plus. /li /ul /li libCommunication: /b ul liStrong communication skills, both verbal and written. /li liAbility to influence stakeholders across technical, business, and executive audiences. /li liComfortable presenting product vision, roadmap decisions, and business outcomes. /li /ul /li libTechnical Skills: /b ul liUnderstanding of conversational AI, voice automation, messaging platforms, or customer engagement technologies. /li liExperience with APIs, integrations, SaaS platforms, and distributed systems. /li liFamiliarity with AI‑powered products, conversational interfaces, LLM‑based solutions, or workflow automation. /li liStrong analytical skills with experience defining KPIs, success metrics, and ROI models. /li liKnowledge of data privacy, security, and compliance principles is a plus.



/li /ul /li libInterpersonal Skills: /b ul liAbility to collaborate in a diverse and dynamic environment. /li liStrong product ownership mindset. /li liExcellent collaboration and stakeholder management skills. /li liStrategic thinker with strong execution capabilities. /li liComfortable navigating ambiguity and solving complex product problems. /li /ul /li /ul h3Benefits /h3 ul liRemote Work: Up to 3 days a week! /li liWork‑life balance: We have versátil entrance and departure time. /li liSummer schedule on Fridays: Start early your weekends! /li liReferral Bonus: €1500 for every talent you refer (after 6 months). /li liFlexible Remuneration: COBEE platform. /li liPrivate Medical Insurance: Adeslas. /li liContinuous Learning: Access to our internal platform for continuous development. /li liVacation: 23 vacation days plus an intensive schedule in July and August. /li liTeambuilding: Our afterworks and activities are memorable! /li /ul h3Diversity, Inclusion Belonging /h3 pAt Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation. /p ul liSupport for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience. /li liEqual opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law. /li /ul /p #J-18808-Ljbffr

📌 Principal Product Manager – Communication Platform & AI (Madrid)
🏢 Nextlane
📍 Madrid