pul liResponsible for after-sales customer service technical QA in overseas regions, remote troubleshooting, traveling to solve problems on site when necessary. /li liCollecting and analyzing early product launch problems, batch problems, major quality problems, and giving attribution analysis of materials, design, RD, process, etc. in conjunction with the first site. /li liWriting after-sales standard FAQ documents (for internal and external customers), maintenance manuals, technical support manuals, product quality problem program notification, etc. /li liResponsible for overseas important channels, agents, ODM customers and other important customers new product launch training, thematic technical training, remote and on-site training guidance. /li liSupporting overseas marketing and sales teams, providing relevant training to customers and pre-sales engineering staff to ensure smooth project implementation. /li liAssisting overseas sales team to handle various international after-sales emergencies, crisis events, complaints and quality incidents from a technical level. /li liResponsible for the training and upgrading of technical skills of newcomers from overseas and other members of the after-sales team. /li /ul h3What we need from you： /h3 ul liMinimum qualifications include a Bachelor's degree or higher and at least 8 years of experience in pre-sales,



after-sales, technical support, field application engineering (FAE), or training roles. Preferred academic backgrounds are major in computer, communication, electronic engineering, automation, or other science and technology disciplines /li liClear logical thinking, robust presentation skills, the ability to independently generate documents, and conduct training sessions. /li liProficiency in office software, strong capabilities in data analysis and processing, as well as adeptness in document creation and presentation, are highly valued. /li liWillingness to engage in short-term travel as needed to support relevant projects is essential. /li liA positive and enthusiastic approach to work is desired, along with the capacity to make informed decisions, a strong sense of ownership, and being accountable for tasks. /li liApplying creativity to problem-solving is an important skillset. Being organized, accurate, and capable of multitasking is crucial. /li liExcellent written and verbal communication skills in English and Spanish is a must. Additional languages like German, French, Italian, Dutch are a considerable plus. /li liDemonstrated eagerness to learn new skills and develop within the company is appreciated. /li /ul /p #J-18808-Ljbffr

📌 Technical Service Engineer3) (Madrid)
🏢 EcoFlow
📍 Madrid