Job Overview

La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.

Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused Italian-speaking professional to join a leading US Shipping Company in a fully remote capacity based in Greece. This Italian Speaking Customer Agent For US Shipping Company position in Greece places you at the heart of a fast-paced, globally connected shipping and freight operation, where you will be the vital link between Italian-speaking clients and one of the most dynamic logistics organisations in the world. If you are passionate about customer excellence and are eager to build a thriving career in the shipping and freight industry, this is an exceptional chance to make your mark - and one of the most compelling Italian-speaking jobs available today.

Key Responsibilities

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- Serve as the primary point of contact for Italian-speaking customers, handling inbound inquiries related to shipments, freight bookings, delivery tracking, and cargo status via phone, email, and live chat

- Provide accurate, timely, and professional information regarding shipping schedules, transit times, customs documentation requirements, and freight rate queries

- Assist Italian-speaking clients with the end-to-end management of their shipping orders, including booking confirmations, amendments, and cancellations in line with company procedures

- Investigate and resolve customer complaints and issues related to delayed, damaged, or missing shipments,



escalating complex cases to the appropriate freight operations team when necessary

- Liaise effectively with internal logistics, operations, and warehousing departments to ensure the seamless flow of information and the swift resolution of customer concerns

- Maintain precise and up-to-date records of all customer interactions and shipping transactions within the company's CRM and freight management systems

- Proactively communicate shipping updates, service disruptions, or regulatory changes to Italian-speaking clients to ensure transparency and build long-term customer trust

- Contribute to continuous improvement initiatives by identifying recurring customer pain points and sharing actionable feedback with the wider customer service and operations teams

Requirements

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- Native or fluent Italian language skills (both spoken and written) are absolutely essential for this role, as you will be communicating exclusively with Italian-speaking customers on a daily basis

- Valid EU passport (mandatory for employment eligibility)

- A solid command of English is required for internal communication, reporting, and coordination with the US-based shipping operations team

- Previous experience in customer service, logistics support, freight coordination,



or a related shipping and freight environment is highly advantageous

- Strong computer literacy with the ability to navigate CRM platforms, ticketing systems, and freight tracking tools efficiently and accurately

- Excellent interpersonal and problem-solving skills, with a calm, professional, and customer-first approach - especially when managing complex or time-sensitive shipping queries

- Ability to work independently in a fully remote setting while maintaining high standards of productivity, communication, and xcskxlj accountability

Benefits

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- Competitive Monthly Salary reflective of your experience and language skills

- Fully Paid Training to ensure you are expertly prepared for every aspect of the shipping and freight customer service role

- Comprehensive Health Insurance coverage for your peace of mind

- Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Greece completely stress-free

- Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding customer service

- 2 Extra Salaries Per Year in the form of a 13th and 14th salary - a premium benefit that significantly enhances your annual earnings

- Stable, long-term remote employment with a reputable international US Shipping Company

- A collaborative, multicultural team environment with real opportunities for professional growth and career advancement

- And Much More...

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Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Italian Speaking Customer Agent For US Shipping Company - Work Remote In Greece (España)
🏢 Mercier Consultancy MD
📍 España