ph3Responsibilities /h3 ul liWe’re looking for experienced customer service professionals to join our team as “Customer Support Agent”, at one of today’s fastest-growing travel companies. /li liYou’ll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart! /li liProvide pre-departure, in-destination, and post-trip customer support: /li liHandle customer contacts across channels including inbound calls, chats and cases, emails and chats /li liProvide destination and trip information /li liHelp with visas and country-specific entry requirements /li liAdd or remove excursions /li liMake cancellations, service amendments and refund requests /li liProvide information about land and flight services /li liHelp to solve confusion or problems with customer bookings /li liSupport customers with flight delays or cancellations /li liProvide information about daily activities whilst in destination /li liManage communication about crisis situations /li liTakes full ownership and accountability for problem resolutions /li liOffers appropriate levels of compensation if applicable /li liAchieve targets: /li liProductivity (number of calls and emails answered) /li liQuality Assurance score /li liCSAT, ASAT and Issue Resolution /li liAHT /li liOccupancy and schedule adherence /li liStay up to date with ever changing processes, procedures and policies in a dynamic and growing start-up environment! /li /ul h3Benefits /h3 ul liUnlimited tea coffee: Enjoy a cup of “Good News” coffee while connecting with colleagues /li liReferral bonus: Bring people as talented as you are to earn a nice bonus! /li liExoticca events: Enjoy regular afterworks,



plus bi-annual parties and team lunches /li liLanguage courses: Improve your Spanish or English with free language courses /li liExoticca packages: Travel packages at reduced prices for employees and family/friends! /li liFlexible compensation: Use part of your salary for food/transportation with Cobee or get private health insurance with DKV /li liMulticultural team: Learn from a diverse team with different backgrounds and perspectives /li /ul h3Qualifications /h3 ul liCall center experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential. /li liMinimum 2 years of contact center and/or customer service experience. /li liTelephone communication and soft skills knowledge will be helpful. /li liC1/C2 level Spanish, French or German is a huge plus! /li liWorking knowledge of CRM systems such as Salesforce will be helpful. /li liWorking knowledge or contact platforms will be helpful. /li liC1/C2 level English (verbal, reading, writing) required. /li liBachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential. /li liPassionate about customer service! /li liPassionate about travel and exotic destinations! /li liMaster at communication, listening and soft skills! /li liAble to assess a caller’s needs and provide appropriate recommendations. /li liSelf-starter, self-managed, responsible, dedicated, and tenacious. /li liAble to multitask, prioritize, and manage time effectively. /li liDoesn’t get easily discouraged or frustrated. /li liComfortable and competent in using multiple systems concurrently. /li liKnows how to “smile” on the telephone. /li liA natural leader with the ability to inspire and motivate. /li liKnows how to have fun, strive for success, and celebrate achievements! /li /ul /p #J-18808-Ljbffr

📌 Customer Service Agent (Barcelona)
🏢 Exoticca
📍 Barcelona