We're Hiring: Temporary position - Customer Service Coordinator

Location: Barcelona, Spain

Company: Peli Products

Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.

Who We Are

At Peli, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.

With a general presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Peli products are Built to Protect to Equip for the Mission.

At Peli, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.

What You'll Do:

- Own the end-to-end customer order process, from order entry through delivery, invoicing, and follow-up.

- Act as a primary point of contact for customers, providing clear, timely updates on order status, delivery schedules, and product availability.





- Collaborate closely with Sales, Operations, Supply Chain, Engineering, and Finance to ensure smooth and on-time order fulfillment.

- Coordinate shipments, export documentation, freight bookings, and delivery confirmations.

- Participate in project, contract, and large-order review meetings.

- Manage RMAs, returns, spare parts, prototypes, and accessories requests.

- Maintain accurate customer, pricing, and order data in SAP and CRM systems.

- Register and follow up on customer complaints, ensuring alignment with quality and service standards.

- Contribute to continuous improvement initiatives, KPIs monitoring, and system enhancements.

- Support the wider EMEA Customer Service team as needed.

What We’re Looking For:

- Bachelor’s degree in Business, Supply Chain, or a related field.

- 1–2 years of experience in Customer Service, Sales Support, or similar roles.

- Fluency in English (additional languages are a plus).

- Strong customer-focus with excellent communication and organizational skills.

- High attention to detail and ability to manage multiple priorities.

- Experience working with SAP (SD module) and CRM tools (Salesforce preferred).

- Proficiency in Microsoft Office, especially Excel. xqbhyrx

- Proactive, solution-oriented mindset and strong team player attitude.

How to Apply: Shoot us your resume and a quick note about why you’d be a great fit for the role at. We can’t wait to hear from you!

📌 Temporary Position - Customer Service Coordinator (España)
🏢 PELI Products
📍 España