ppAs a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts in order to further overall product adoption and retention. You will gather account intelligence and ensure our customers receive maximum business value from their software investment. You will be the first line of support for our customers. You will monitor ongoing customer implementations and help overcome challenges. /ph3Job Responsibilities /h3ulliDriving product adoption within all regional accounts /liliActing as the first level of support for the customers in the region /liliDelivering personalized onboarding for customers with new products/new product capabilities and monitoring partner implementations /liliConducting value program activities and proactively facilitating customer product education /liliEncouraging customer engagement in product Communities, Company Events, Success Stories, etc.



/liliDriving cross-team collaboration between the client and Kyriba's product, account, and technical teams /li /ulh3Required Skills /h3ulliAt least 5-7 years experience in a technology support or delivery role, or equivalent level of education and/or experience /liliDegree in Computer Engineering, Computer Science, or an equivalent technical field /liliStrong background in IT and technology, including a broad understanding of industry trends /liliKnowledge of Treasury, Finance, and/or Accounting is a plus /liliAbility to handle challenges and problem solving /liliExcellent verbal and written communication skills /liliExperience with a variety of ticketing / support platforms and methods /li /ulh3Additional Qualifications /h3ulliPrior experience in a customer-facing role with Enterprise-level clients /li /ul /p #J-18808-Ljbffr

📌 Customer Success Manager (Madrid)
🏢 Kyriba
📍 Madrid