ppWe are looking for an bIT Support Engineer /bto join our European support team, responsible for providing assistance to business operations at Hertz's headquarters and branches in Spain. /ppThe main mission of the position will be to ensure the maintenance and continuous improvement of service level agreements, minimizing problems related to the daily provision of technological services. /ppThis position is one of the main points of contact for Operations, providing support to the Field Team and the various operational areas in location-related activities (opening new offices, relocations, changes and closures), as well as support to the headquarters in Spain. /ppThe selected person will work with both existing and newly implemented technologies and developments, aligned with Hertz's global business and technology strategy, contributing to adding value and improving the experience of our internal users. /ph3BUSINESS IMPACT: /h3pThis position has a direct impact on the performance of Hertz's operations, contributing to ensuring the continuity of technological services, optimizing the customer experience, and supporting the achievement of the company's operational and financial objectives. /ph3WHAT WILL YOU DO: /h3h3Technical support: /h3ulliProvide operational support for technology services at Hertz's headquarters and branches. /liliProvide support for technological installations, including openings, closings, relocations and changes of location. /li /ulh3Problem analysis and solving: /h3ulliResolve issues related to access, computer equipment, connectivity, and technological services. /liliCollaborate with global IT teams to resolve complex incidents.



/liliTo offer a high-quality support experience through clear and effective communication. /liliManage complex situations with a customer-oriented approach. /liliExplain incidents and solutions to users with different levels of technical knowledge. /liliMaintain strong relationships with users, colleagues, suppliers, and other business areas. /li /ulh3Supplier management and continuous improvement: /h3ulliTrack IT activities and operating costs. /liliCoordinate the relationship with technology providers. /liliEnsure compliance with corporate and data protection policies. /liliIdentify opportunities for improvement and promote good practices within the technological area. /li /ulh3EXPERIENCE AND QUALIFICATIONS: /h3h3Requirements: /h3ulliFluency in Spanish English. /liliExperience as a Support analyst working in an International enterprise IT infrastructure support and service delivery environment. Student, College Graduate or experience in the work place. /liliAbility to resolve IT issues in a large-scale organization with integral IT resolver groups /liliStrong communication skills both written and oral /liliExperience working with Telecoms, Network Hardware deployments using VDI Desktop with Microsoft Windows 10 11 operating systems /liliKnowledge/experience of third-party suppliers, vendor management and Airport Authority. /liliExperience of implementation and support of IT services in multiple locations, on-site remotely. /liliWorking with desktop security products and knowledge of Bit-Locker Zscaler security systems /liliFamiliarity with ITIL processes, desktop support processes and ServiceNow incident and workflow management system /liliGood working knowledge of TCP/IP networking protocols, SDWAN Meraki Technology, IP Telephony /li /ul /p #J-18808-Ljbffr

📌 IT Support Engineer - Temporary (Las Rozas de Madrid)
🏢 Hertz
📍 Las Rozas de Madrid