ppProduct SupportBarcelona,SpainReq.Num.: 32144 /ppNutanix is seeking a well-rounded senior customer facing Resolution Managers to lead collaboration among key internal and external stakeholders to ensure customer success. Ensuring the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. /ppWe are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way. /ph3About the Team /h3pWe are a hybrid integral team across 6 different Support centers that balances office time to build and strengthen key internal relationships with the flexibility of occasional work from home. Occasional weekend and after business hours work is required. /ppThe team maintains communication with each other through Slack and a weekly sync. /ph3Your Role /h3ulliTriage Critical Incidents and develop action plans to deliver customer success. /liliDevelop technical understanding of Nutanix’s product suite with the ability to effectively present complex technical material that is tailored to the target audience. /liliOwn and manage multiple critical incidents at the same time. /liliCollaborate, coordinate, and ensure continuity via action plans with global team of Resolution Managers /liliDeliver internal and external communications (i.e., Phone, Emails, Meetings, etc.) to all appropriate stakeholders during the life of critical incidents. /liliConsolidated Reporting for trend analysis and long‑term planning /liliDevelop and deliver Post Assessment Reviews to identify key product, process, or people improvements. /liliAbility to escal... and manage issues both internally (and externally) as needed. /liliOptimize critical handovers (and engineering engagements)



by providing single voice of customer to all parties involved. /liliWork with technology partners (i.e., VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem. /liliProvide support on weekdays and off hours on an as needed and scheduled rotational basis. /li /ulh3What You Will Bring /h3ulliExperience inbescalation management /band conflict resolutions. /liliAt least 3 years of escalation, technical support and/or customer management experience in an enterprise technical support environment, with advanced customer interaction skills. /liliAbility to listen to and understand customer frustration points and impact of issue(s) and then translate them into positive outcomes. /liliBe the customer advocate with an intense focus on their success. /liliExperience in field or technical support. /liliStrong organization skills with ability to multi-task in high stress situations. /liliRequires flexible hours, and ability to handle high stress/high profile customer situations. /liliSet‑up and facilitation of conference call meetings that include customers, account teams, technical personnel up to and including executives. /liliBachelor of Science in Computer Information Systems or equivalent experience. /liliPreviousbaccount management /borbaccount executive /bskills with ability to organize and track multiple projects. /liliEffective customer service attitude and be able to lead a team in resolving difficult customer situations. /liliAdvanced verbal and written communication skills when dealing with customers and business partners. /li /ulh3Work Arrangement /h3pHybrid :



This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in‑person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in‑office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team‑specific guidance and norms will be provided by your manager. /ph3Pay Transparency /h3pThe Pay range for this position at commencement of employment is expected to be between EUR €69,600 and EUR €104,400 per year. Please note that Pay offered may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience. /pp-- /ph3Nutanix is an equal opportunity employer. /h3pNutanix is an Equal Employment Opportunity and (in the U.S.) an Afformative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting . /p /p #J-18808-Ljbffr

📌 Resolution Manager (Barcelona)
🏢 Nutanix
📍 Barcelona