ppThe Customer Service Representative will be responsible for coordinating across functional disciplines to achieve customer satisfaction. /p pThe CSR will be responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. /p pThe CSR is the first point of contact for (new) customers, clients and guests, and provides them with all essential information they may reasonably require. /p h3Responsibilities /h3 ul liAct as first- and main point of contact for all customers, clients and guests throughout their 'lifecycle' within the training center. /li liAct as pivot between clients/guests and the various back office functions to ensure customer services delivery expectations are being met and/or exceeded consistently. /li liExecute front office duties to provide customers with requested information regarding the training process (schedules, changes, etc.) and logistics (hotel, transport, visa) or any other issue that our customers can reasonably request. /li liEnsure facilities are ready, prepared and organized in support of tuition activities (class and briefing rooms. /li liTakes ownership of any facility, training, administration calamities that may reasonably influence the individual customer's experience,



acts as interface to the customer to ensure such are mitigated at all times and suggests initiatives to continuously improve our client services processes to the Customer Services Group Leader /li liWears emergency phone outside office hours and follows up on emergent situations if required as locally agreed. /li /ul h3About CAE /h3 pAt CAE, our mission is clear: to help make the world a safer place. /p pFor nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. /p pBy leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. /p pJoin a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success. /p h3Position Type /h3 pTemporary (Fixed Term) /p h3Equal Opportunity Accommodations /h3 pCAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. /p pWe encourage applicants who may not meet every qualification to apply. /p pReasonable accommodations are available - contact your recruiter or email ****** if needed. /p h3Data Privacy /h3 pPrivacy Statement | CAE /p pAs part of our process, we may use AI-supported tools to help review applications, with human decision-making at every step. /p pCAE thanks all applicants for their interest. /p pHowever, only those whose background and experience match the requirements of the role will be contacted. /p p#J-*****-Ljbffr /p /p #J-18808-Ljbffr

📌 Customer Service/Support Representative-En (Madrid)
🏢 CAE Defence & Security – Indo-Pacific
📍 Madrid