ppThe Customer Service/Business Relationship professional is a key role within the sales structure acting a primary customer interface. /p pThey both help field sales people with some activities as well as they act as sales representatives for specific assigned customers in their territories. /p ulliAt least 1 - 3 years' of relevant work experience /liliExcellent phone etiquette and excellent verbal, written, and interpersonal skills /liliAbility to multi-task, organize, and prioritize work /li /ul pFunctions: /p pManage large amounts of incoming phone calls /p pProcessing of incoming orders by using different applications. End to end process. /p pIdentify and assess customers¿ needs to achieve satisfaction, by detecting potential sales /p pBuild sustainable relationships and trust with customer accounts through open and interactive communication /p pProvide accurate,



valid and complete information by using the right methods/tools /p pMeet personal/customer service team sales targets and call handling quotas /p pHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution /p pKeep records of customer interactions, process customer accounts and file documents /p pFollow communication procedures, guidelines and policies /p pTake the extra mile to engage customers /p pRequirements : /p pProvide customer support experience or experience as a Client Service Representative /p pStrong phone contact handling skills and active listening /p pFamiliarity with SAP systems and practices /p pCustomer orientation and ability to adapt/respond to different types of characters /p pExcellent communication and presentation skills /p pAbility to multi-task, prioritize, and manage time effectively /p pEnglish, French Dutch be highly appreciated. /p /p #J-18808-Ljbffr

📌 csr with french and dutch (Andalucía)
🏢 Randstad
📍 Andalucía