ppWe’re looking for a Customer Care Specialist who is passionate about delivering exceptional customer experiences. You’ll be the face of our support team, helping users get unstuck quickly, advocating for their needs internally, and continuously improving our processes and knowledge. /p pThis is a hands‑on role focused on high‑quality troubleshooting, clear written communication, and proactive collaboration with Product, Engineering, and Operations. /p h3Key Responsibilities /h3 ul liOwn customer conversations across email and live chat, from first response to resolution, with a focus on clarity, empathy, and speed. /li liTroubleshoot functional, account, and configuration issues; reproduce bugs; and collaborate with various stakeholders for escalations and fixes. /li liMonitor and meet team SLAs and quality standards (first response time, time to resolution, CSAT, Quality Assurance). /li liMaintain and improve macros, and internal runbooks to drive self‑serve resolution and consistency. /li liIdentify recurring issues and surface insights that inform product improvements and UX fixes. /li liPartner with Care Operations and BPO teams to align on process and quality, ensuring consistent customer experiences. /li liContribute to incident communications during outages or degradations, coordinating updates and resolutions. /li liChampion the voice of the customer (VoC) in cross‑functional forums and participate in continuous improvement initiatives. /li /ul h3What we’re looking for /h3 ul li2+ years in customer support for a SaaS, fintech, or similar product‑led company. /li liOutstanding written communication in English and French; additional languages (especially German) are a plus.



/li liCollaborative mindset and strong team spirit. /li liStrong troubleshooting mindset: ability to break down problems, test hypotheses, and clearly document steps and findings. /li liEmpathy and patience under pressure; you keep users informed and confident even when issues are complex. /li liFamiliarity with modern support and collaboration tools (e.g., Zendesk/Intercom, Jira, Salesforce, Notion, Slack). /li liProcess‑oriented, with experience improving documentation and quality standards. /li liStrong sense of ownership: you make sure to handle ticket resolution and satisfaction. /li /ul h3Nice to have /h3 ul liExperience in spend management, payments, cards, invoicing/AP, or expense workflows. /li liKnowledge of KYC/AML, chargebacks, or payment rails. /li liExperience in B2B. /li /ul h3Benefits /h3 ul liFlexible on‑site and remote policy (up to 4 days per month + 3 non‑consecutive weeks per year) /li liAlan health insurance (fully covered by Spendesk) /li liMeal vouchers through Edenred (€6 per working day) /li li100% reimbursement on public transportation subscription /li liAccess to Moka.care for emotional and mental health wellbeing /li li28 days of holidays /li liLatest Apple equipment /li liGreat office snacks to fuel your day /li liA positive team to work with daily! /li /ul h3Diversity Inclusion /h3 pAt Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply. /p /p #J-18808-Ljbffr

📌 Customer Care Specialist (Barcelona)
🏢 Spendesk
📍 Barcelona