ph3Customer Success Executive - Nordic markets /h3 pDepartment: SaaS /p pEmployment Type: Full Time /p pLocation: Barcelona /p br/ h3Description /h3 pAs a Customer Success Executive at Infor, you are the strategic leader responsible for ensuring customer success by proactively driving measurable value, business outcomes, and strategic objectives. This role requires managing and growing customer relationships across both business and IT stakeholders, fostering multi-threaded engagement at the champion level. You will be accountable for achieving key metrics such as renewal rate (% of dollars renewed), book of business expansion, and multi-year contracts, in alignment with customer and revenue goals, in collaboration with Strategic Renewal Managers and Account Executives. /p br/ h3A Typical Day in the Life Includes: /h3 pbDriving Outcomes Value: /b /p ul liEngage as a trusted advisor to both business and IT leaders, aligning Infor's solutions with the customer's strategic objectives. /li liDevelop and execute joint success plans with customers that include clearly defined milestones and measurable outcomes. /li liActively identify and deliver business value through product adoption and optimization, ensuring that customers maximize ROI. /li /ul pbStrategic Relationship Management: /b /p ul liBuild and maintain multi-threaded relationships across key customer stakeholders, focusing on champion-level engagement to ensure alignment and engagement at all levels. /li liProactively drive executive engagement to ensure alignment on strategic objectives and account health. /li liServe as the customer's advocate within Infor,



escalating and resolving risks as necessary. /li /ul pbRenewals and Expansion /b /p ul liBe accountable for achieving % of dollars renewed within your book of business and driving expansion opportunities. /li liPartner with Strategic Renewal Managers and Account Executives to orchestrate strategic renewal events that focus on value realization rather than transactional negotiations. /li liLeverage product adoption data to influence renewal discussions and highlight customer success. /li /ul pbKPI Management /b /p ul liMonitor and manage KPIs such as renewal predictors, customer health scores, adoption metrics, and forecasting accuracy to uncover risks and opportunities. /li liUse data-driven insights and predictive analytics to proactively manage churn risk and drive revenue growth. /li /ul br/ h3Basic Qualifications: /h3 ul liFluency in a Nordic language: Swedish, Norwegian, or Danish. /li liCustomer success, strategic account management, or renewal-leadership experience. /li liExperience influencing senior business and IT executives and managing high-value, complex renewals. /li liExperience managing KPIs and delivering revenue retention and account expansion. /li liStrong collaboration, strategic thinking, and communication skills. /li liWilling to work from the Barcelona office three days per week. /li /ul br/ h3Preferred Qualifications: /h3 ul liExperience with ERP or enterprise SaaS solutions. /li liExperience serving food beverage, manufacturing, distribution, or process-industry customers. /li liExperience applying a value/discovery methodology (e.g., MEDDICC) and building value maps. /li /ul /p #J-18808-Ljbffr

📌 Customer Success Executive - Nordic markets (Barcelona)
🏢 Infor
📍 Barcelona