ppSimplifae is a European leader in eProcurement and market intelligence, bringing together multiple platforms across Iberia and Poland. With AI-powered technology and deep market expertise, Simplifae enables organizations to make smarter, data-driven decisions. /ph3Position Overview /h3pAs ba Customer Succes /bs you will manage and grow relationships witbh Spanish-speaking clients, /bensuring high retention, customer satisfaction, and revenue expansion. /ppYou will combinbe customer success and commercial acumen /b, acting as a strategic partner to clients while identifying opportunities to increase adoption and generate additional value. /ph3Key Responsibilities /h3ulliManage a portfolio of Spanish clients, ensuring strong engagement and satisfaction. /lilibDrive renewals and retention, proactively identifying at-risk accounts. /b /liliDeliver consultative support, helping clients maximize value from Simplifae solutions. /liliIdentify and execute bupsell and cross-sell /b opportunities. /liliManage commercial processes, including proposals and contract updates. /liliMaintain accurate client data in bCRM systems /b. /liliAnalyze customer behavior, feedback, and market trends to inform strategy. /liliCollaborate cross-functionally to improve product adoption and customer outcomes.



/liliAct as a trusted advisor and key point of contact for clients. /li /ulh3Education Experience /h3ulliUpb to 2-3 years of experience /b in Customer Success, Account Management, or similar roles. /liliExperience with CRM platforms (Salesforce, Pipedrive, Dynamics 365, or similar). /liliBackgroundb in SaaS, B2B services, or digital platforms preferred. /b /liliBachelor’s degree in a relevant field (preferred). /liliStrong communication and relationship management skills. /liliCommercial mindset with prboven upselling/cross-selling ability. /b /liliAnalytical and data-driven approach. /liliAbility to manage multiple clients and priorities effectively. /liliProblem-solving and adaptability. /liliFluenbt in Spanish and En /bglish (mandatory).Portuguese is a bplus. /b /li /ulh3Why This Role Matters /h3ulliExpanding Simplifae’s presence ibn the Spanish /bmarket /liliDrbiving customer lifetime value and revenue /bgrowth /liliEnsuring consistent and high-quality customer experience /liliSupporting strategic growth across international portfolios /li /ulh3What We Offer /h3ulliOpportunity to work in a fast-growing tech environment /li /ul /p #J-18808-Ljbffr

📌 Customer Success (Madrid)
🏢 Simplifae
📍 Madrid