ph3Job Description /h3 pThe Clinics CS Business Enablement Manager works closely with the Clinics Manager, acting as a key partner to drive execution, efficiency, and operational excellence across the Spain Clinics CS team. This role collaborates closely with Team Leads and the Clinics CS team, ensuring strong alignment between strategy and day‑to‑day execution, and enabling consistent, high‑quality performance across the organization. /p pThis is a highly hands‑on, doer role—focused on making things happen, not just defining strategy. It requires someone who can seamlessly move across projects, take ownership end‑to‑end, and ensure initiatives are effectively implemented and adopted. /p pWith a strong focus on processes, KPIs, and AI‑driven improvements, this role translates general strategy into local execution—ensuring systems, workflows, and insights deliver measurable performance impact. /p h3Key Responsibilities /h3 h3Quality Process Accountability /h3 ul liOwn and manage the Quality Assurance workflow: review cases, score performance, deliver structured feedback to Team Leads, and track improvement actions. /li liEnsure CS procedures are consistently followed across onboarding, account management, and expansion. /li liIdentify performance gaps, trends, and coaching opportunities using objective QA data and KPIs. /li /ul h3Local Execution of General Efficiency Initiatives /h3 ul liAct as the Spain lead for implementing global processes, tools, AI solutions, and efficiency programs. /li liPartner with Global CS Operations, Product, and local leadership to ensure initiatives are effectively embedded—not just rolled out. /li liTrack adoption, identify friction points, and provide structured feedback to improve scalability and impact. /li /ul h3Performance Visibility Reporting /h3 ul liProvide leadership with clear, unbiased, data‑driven visibility into performance, process adherence,



and operational gaps—independent of team‑level interpretation. /li liBuild and maintain scalable reporting frameworks that replace subjective assessments with measurable KPIs. /li /ul h3Support Expansion, Training Coaching /h3 ul liTrain and coach CS teams to identify and execute expansion opportunities (upsell and cross‑sell). /li liUse insights to improve commercial conversations and sales‑oriented behaviors within CS. /li liPartner with Team Leads to embed commercial excellence into daily workflows. /li liEnsure every team member can consistently identify, pursue, and close growth opportunities. /li /ul h3You’ll Be Successful If You: /h3 ul liIncrease process adherence and consistency across the Spain team. /li liTurn operational insights into measurable improvements in quality, efficiency, and customer experience. /li liImprove team efficiency by 5–10% through process optimization, clarity, and reduced rework. /li liReduce onboarding errors, churn risk signals, and time‑to‑value. /li liPosition Spain as a benchmark market for scalable and efficient CS execution. /li liLeverage your commercial mindset to strengthen expansion capabilities within the CS team. /li /ul h3Required Experience Skills /h3 ul li3–5+ years in Customer Success, Operations, Project Management, QA, or similar roles (preferably in SaaS or service environments). /li liStrong understanding of the full customer lifecycle and its KPIs: acquisition, retention, and expansion. /li liExperience driving operational excellence, process improvement, or QA programs. /li liStrong analytical mindset with the ability to translate data into action and behavioral change. /li liExperience working cross‑functionally with Product, Operations, and leadership teams. /li liHighly structured, adaptable, and execution‑focused with strong project management skills. /li liStrong interest in efficiency, process optimization, KPIs, and AI‑driven solutions. /li liFluent in Spanish and English. /li /ul /p #J-18808-Ljbffr

📌 Customer Success - Project Manager (Barcelona)
🏢 Doctoralia Spain
📍 Barcelona