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Position Overview

Verra Mobility’s Europe office is looking for a Client Support Consultant to join the Field Services organization. We are seeking a highly motivated, analytical individual who can effectively manage the Transponder & Marketing Support Management and all other field related services in Italy. Someone who has a solid operations background combined with customer support experience. Strong problem-solving skills, critical thinking, analysis and communication skills, along with an ability to motivate the (client) team and drive change, are required. The position is accountable for operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups.

This individual is responsible for the day-to-day operations, working closely with the Account Management team to solve issues and communicate resolutions.

1. Build and manage relationships with our Italian Customers to ensure service satisfaction
2. Transponder management. Work with our warehouse/logistics to manage supplies and ensure our clients always have the proper number of supplies/transponders
3. Ensure and monitor efficient and effective stock management of Tolling marketing material. Assist in the development and implementation of the process
4. Working closely with client’s staff to ensure incidents are triaged and problems resolved within agreed SLA
5.



Handle escalations and monitor and evaluate performance
6. Analyze vehicle movement trends, analytical insights and customer feedback to adjust and manage schedules to optimize performance and meet customer coverage expectations
7. Responsible for ensuring that inventory from the field is being retrieved
8. Work with internal and external stakeholders to collaborate and share knowledge amongst regions
9. Perform other duties as assigned

Qualifications

1. Bachelor's degree in business, Management, or related field, or an equivalent combination of education, training and experience is required
2. A highly motivated, analytical, operationally ready leader who operates with a smile! xqbhyrx
3. Detail oriented with strong attention on designing and implementing solutions and exceeding service levels
4. Excellent (remote) teamwork skills are a must as position will require constant communication with team members and various departments
5. You are a communicator; you know how to get your point across efficiently and effectively to both customers and colleagues
6. You think outside the box. You may not always know the answer, but you certainly know how to find it.
7. Ability to work well under pressure and juggle multiple priorities, be highly adaptable to change
8. Fluent in Italian and English language
9. Must be proficient in Microsoft Excel and Outlook
10. Travel in Italy is required – up to 75% - Required to go in the field and deliver supplies/ transponders to Rental agencies.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Sales

Industries

Transportation, Logistics, Supply Chain and Storage

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📌 Client Support Consultant (Madrid)
🏢 Verra Mobility
📍 Madrid