ppbArlo Europe /b, part of Verisure, is seeking a talented, innovative, passionate bCustomer Order Support Specialist /b. The role, based in the Madrid, Spain will report directly into the bArlo Europe Customer Order Support Manager /b. /p pThe company’s success depends on its people and it invests in them every day. Working with Arlo by Verisure is being part of an industry leading world‑class company that has a strong entrepreneurial spirit. /p h3Strategic context and Value proposition /h3 pVerisure is the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. /p pIn 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business, in particular the exclusive distribution rights for Arlo branded camera products for all sales channels in Europe, including e‑commerce and retail. Additionally, Verisure is entering into a supply agreement with Arlo whereby we get access to the full portfolio and past and future innovation stream of Arlo camera products to sell through the Verisure direct or partner channels across all our countries. /p pbArlo Europe is a newly acquired division that is the leader on the Smart Home Market in Europe /b. /p pWe provide peace of mind to our customers for them to have total control over the protection of the things and ones they love. Pioneering, professional grade technology and industry leading AI allows them to stay connected to their property from wherever they are, so they can rest easy knowing everything is safe and secure. Whether it’s keeping an eye on packages, checking the wellbeing of family or deterring and preventing unwelcome visitors, Arlo prides itself on giving customers the most accurate view on what’s going on when they are away. This transaction has strategic importance. Camera led subscription services building on surveillance versus professionally monitored security are now creating attractive incremental growth opportunities. The acquisition of Arlo Europe brings a strong position in the retail and e‑commerce– and a potential to develop these channels further, across Verisure Group. /p h3Responsibilities /h3 pThe Customer Order Support Specialist will be responsible for all facets of customer service, sales and logistical support as part of the European Order Management team. The role will also work very closely with key functional stakeholders across the European business including Sales, Finance and FPA groups. /p pThe successful candidate will be responsible for aspects of customer order services, sales and logistical support for our Retail, Commercial and Service Provider partners with the primary focus on Amazon returns and General Amazon disputes in Vendor central, managing the process to successful completion. /p h3Responsibilities Will Include /h3 ul liAdminister the lifecycle of sales order/RMA and database management from order bookings through fulfilment/return of hardware shipments in Oracle.



/li liReview Returns in AMZ Vendor central and upload new requests into Oracle for processing. /li liShare Returns information with 3PL provider. /li liWork with provider on all returns reconciliation. /li liIdentify all returns not physically received and raise claim/dispute in Vendor central. /li liIdentify all returns with shortages and raise claim/disputes in Vendor central. /li liClose successful AMZ returns in Oracle. /li liWork closely with Finance team to close open RMA’s. /li liArrange shipping of incorrect returns back to AMZ and create disputes. /li liWork with sales team on overstock returns. /li liCollaborate with third party logistics on key functional areas. /li liTeam with IT on business system performances and enhancements to drive automation. /li liGenerate monthly KPIs, analyses and reporting as required. /li /ul h3Reports and organization structure /h3 pDirect reporting line into the Arlo Europe Customer Order Support Manager. /p h3Candidate profile /h3 h3Experiences And Qualifications /h3 pKey Requirements: /p ul liMust be able to work effectively in a high volume, multi-tasking fast-paced environment with all levels of management, both internal and external. /li liCapable of building productive relationships internally and externally across management and functional levels. /li liExcellent interpersonal and communication skills, both written and verbal. /li liStrong team player with a passion for driving process improvement. /li li2 years+ order management experience and/or customer service management in high tech servicing retail, commercial and service provider accounts with team management experience. /li liBachelor’s Degree from an accredited University/College preferred but will consider a combination of education and experience. /li liERP systems (Oracle), Power BI and MS Excel or similar expertise an advantage. /li /ul h3Competencies /h3 ul liStrong fit with our DNA /li liStrong collaboration and communication skills /li liAbility to work in a matrix international organization /li liHigh degree of confidentiality, diplomacy, trust, maturity /li liFluency in English and ideally in one of the major European languages (German, French, Spanish, Italian) /li /ul h3Strong Fit With Our Company DNA /h3 ul liPassionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly. /li liCommitted to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline. /li liAlways Innovating:



We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously. /li liWinning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win. /li liWith Trust Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always. /li /ul h3The Company /h3 h3We Are People Who Protect People /h3 pWe are the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America /p h3Peace of mind for families and small businesses /h3 pWe believe it is a human right to feel safe and secure. We now protect more than 3.4 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry. /p h3Leading across a broad footprint /h3 pWe are the leading provider of residential and small business monitored alarms in Europe. We operate in 16 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime. /p h3A Technology-enabled Human Services Company /h3 pOur 18,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement. /p h330 Years Of Experience – And Many More To Come /h3 pWe have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce. /p /p #J-18808-Ljbffr

📌 Arlo Europe Customer Order Support Specialist (Pozuelo de Alarcón)
🏢 Verisure
📍 Pozuelo de Alarcón