ph3Company Overview /h3 pQuercus Technologies is a consolidated company in the parking sector with installations worldwide. The know-how, the experience in the market and the quality of its products and services are the main assets that position us as a world reference in license plate recognition, vehicle detection technology and parking guidance systems for any type of parking facilities. /p h3Role: System Engineer /h3 pAs a System Engineer you will be part of the Customer Technical Services team focused in providing technical support in incidents and requests of advanced level to internal and external clients. /p h3Responsibilities /h3 ul liSolve problems and doubts about products to customers (internal and external) via phone or email. /li liTraining delivery of technical product courses to internal and external clients. /li liProvide the latest software updates to customers. /li liProvide API documentation and commentary for hardware integration to customers. /li liProvide remote help to clients (help desk) in client server configurations. /li liTier 3 case redirection (RD): location, reporting on RD and maintenance of the bug list. /li liProvide some planned technical checks and actions in order to keep the customer platform up to date and minimize the likelihood of incidences. /li liDemos: Transfer product knowledge to a new customer. /li liMaintain the knowledge base of the department.



/li /ul h3Requirements /h3 ul liTechnical background (CFGS ASIX, Computer Sciences engineering or Telecommunications). /li liStrong knowledge of systems administration troubleshooting (Windows Linux). /li liExperienced in networking (LAN/VLAN) and security. /li liUsed to work with remote tools (FTP, Teamviewer, …) /li liBash Scripting. /li /ul h3Nice to have, but not required /h3 ul liC1/Advanced English Spanish level. /li liFrench/German /li liExperience in CCTV/security/access control hardware. /li liProgramming languages: python, C++. /li liREST API. /li liIT management tools (backups, Fortinet, VMware, cloud services). /li /ul h3Skills we value /h3 ul liTeamwork /li liProblem solving /li liAnalytical /li liProactive /li /ul h3What we can offer you /h3 ul liFlexible working hours with short Fridays /li liPartial remote work (if you want) /li liCompetitive salary + benefits /li liTraining programs (technical and non-technical) /li /ul h3Other /h3 pSeniority level: Associate /p pEmployment type: Full-time /p pJob function: Customer Service, Engineering, and Project Management /p pIndustries: Appliances, Electrical, and Electronics Manufacturing, Information Services, and Software Development /p pReferrals increase your chances of interviewing at Quercus Technologies by 2x /p /p #J-18808-Ljbffr

📌 Technical Support Specialist (Madrid)
🏢 Quercus Technologies
📍 Madrid