ppProvide Instrument Service and Support to Werfen clients in the designated Area. Including but not limited to installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, and instrument modification and upgrade activities. /p pManage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company. /p pCommunicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience. /p h3Key Accountabilities /h3 ul liService call programming, execution, and reporting. /li liTools, diagnostic instrument, IT and communication devices required in company activity, use, and control of. /li liCompliance with company processes and directives, following Ethic Code. /li liSynergy with Sales and Marketing agents. /li liAct autonomously and elevate any situation that may impact customer expectations. /li liAssertive and clear communication with customers and co-workers. /li /ul h3Networking/Key relationships /h3 pMaintain proactive relationship with fellow FSEs, Help Line, Service Area Manager, Sales reps, TSS Technical Service Specialists, Product Line Application / Sales Managers, Service Front and Back-office members, logistic department coordinators and Clients. /p h3Minimum Knowledge Experience required for the position /h3 ul liBachelor’s degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences. /li li2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipment. /li liDesirable to have data analysis skills, excel, pivot tables… /li liWorking knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware and a minimum of pneumatics experience.



/li liFluent reading and writing English and be able to hold a basic technical conversation. /li liFluent Spanish language speaking and understanding. /li /ul h3Skills Capabilities /h3 ul liInterest and affinity for technical activities. /li liCurious and eager to learn. /li liSystemic, holistic and “hands on” approach. /li liProactive, organized and resolute. /li liOriented to customer service. /li liAble to empathize to customer needs and expectations. /li liAnalytical skills /li liAble to work on a multidisciplinary environment, dealing with electronics, mechanics, pneumatics, and Informatics. /li /ul pUp to 10% of time. /p h3Managing Work /h3 pEffectively managing one’s time and resources to ensure that work is completed efficiently. /p h3Essentials /h3 pEstablishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results. /p h3Building Partnerships /h3 pDeveloping and leveraging relationships within and across work groups, including cross-functional groups, to achieve results. /p h3Decision Making /h3 pIdentifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. /p pOriginating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions. /p pActively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. /p /p #J-18808-Ljbffr

📌 Field Service Engineer (Madrid)
🏢 Werfen
📍 Madrid